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Desktop Support Technician

June 1 2021
Industries IT: Services
Categories Help Desk, Information Technology, Installation, Maintenance, Repair
Quebec, QC

Req ID: 108752

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Quebec City, Quebec (CA-QC), Canada (CA).

Tâches de base du poste: Exécutez la prestation de services (IMAC, Break Fix, Desk Side Support) conformément au Guide des politiques et procédures du client géréCoordonne avec l'utilisateur final du client les attentes et la disponibilité pour mener des services clients gérés.Effectuer le dépannage, le remplacement des pièces, les mises à niveau du système et les déploiements et réparations de base sur les actifs des clients dans les campus / sites distants.Identifie les problèmes potentiels qui pourraient avoir un impact négatif sur l'expérience de l'utilisateur final et suit les étapes d'action.S'efforce d'atteindre tous les SLA clients et objectifs de satisfaction client.Faites remonter au responsable du site de support IF Desktop les problèmes qui affectent un utilisateur final du client et / ou toute l'opération sur un site donné.Si nécessaire, assure l'observation sur site à l'équipe de service après-vente du programme Dell.Sert de point d'entrée pour développer les compétences techniques et clients afin de devenir des rôles de services sur le terrain plus larges et plus stimulants. Basic Job Duties: Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide. Coordinates with Client End User on expectations and availability to conduct Managed Client Services. Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus/ remote locations. Identifies potential issues that could adversely impact End User experience and follows through on action steps. Strives to meet all Client SLAs & Customer Satisfaction Goals. Escalate to IF Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site. When required – provides onsite shadowing to Dell Program Field Service Team. Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles. Basic installation and maintenance of technical products. Follows predefined procedures and tasks in everyday activities. Work is regularly reviewed by a more senior level technical specialist. Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals. Installs, maintains and optimizes desktop /notebook configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Instructs customers in the operation and maintenance of the system. Experiences: 2-4 years of related industry experience with High School Diploma or equivalency 3+ years of related industry experience Industry Technical Certifications Bachelor’s Degree Preferred

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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