Director, Business Service Desk & Product Transition

Ministry of Water, Land and Resource Stewardship

Multiple Locations, BC (Hybrid)

Flexible work options are available; this position may be able to work up to three (3) days at home per week subject to an approved telework agreement.

 Director, Business Service Desk & Product Transition

$102,900.00 - $136,700.11 annually

Natural Resource Information & Digital Services (NRIDS) is the information management/information technology (IM/IT) service provider and organizational partner to the Natural Resource Ministries.

The Director, Business Service Desk & Product Transition supports the Natural Resource Sector ministries by leading the provision of highly responsive support and maintenance services that are repeatable, predictable and efficient.

Why Work for the Ministry of Water, Land and Resource Stewardship.

Qualifications for this role include:

• A degree in business, operations management, public administration, information management/technology, computer science or a related field; OR
• An equivalent combination of education, training and experience may be considered.
• A minimum of four (4) years of recent, related experience in all of the following:
  • Providing expert advice and recommendations regarding IT infrastructure and delivery management services including applications, maintenance and support services, incident and problem management.
  • Managing capital and/or operational budgets, forecasts, contracts and expenditures ensuring compliance with fiscal parameters and the prudent use of financial resources.
  • Experience leading client facing teams, resolving complex staff and client issues. 
  • Experience building relationships with multiple jurisdictions and partners.

Preference may be given to candidates with:

• Relevant training or certification related to ITIL, Agile and/or Scrum Methodology. 
• Experience working with BC Government’s Digital Framework and Digital Principles and Policy Chapter 12: IM/IT Management.
• Experience with Lean processes or continuous service improvement methods.
• Experience with technical change management.
• Supervising employees in a union environment.

For more information and to apply online by May 6th, 2024, please go to: https://bcpublicservice.hua.hrsmart.com/hr/ats/Posting/view/111441