SOA Platform Administrator

April 11 2021
Industries Bank, Insurance, Financial services
Categories Information Technology, Help Desk, System administrator
Montreal, QC

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level


As an SOA platform administrator, you contribute to IT efficiency. You design, configure, administer, maintain and upgrade computer networks, management systems and database servers in accordance with the organization's needs.

You analyze and diagnose complex issues and situations related to your field. You provide advice in accordance with the rules of your discipline in order to recommend solutions for improving or optimizing standards, policies and programs. You propose appropriate implementation plans. Your projects and initiatives require in depth knowledge of your field.

You coordinate the planning, design and execution of projects and initiatives. You help solve complex problems that require analysis and in-depth understanding of the line of business. Coordination is critical, so you frequently interact with stakeholders working in other fields.

You serve as subject matter expert for your unit, clients and partners.

General Information on the Position

More specifically, you work in the IT Foundations and Cloud Services Administrative Department, which has over 200 people operating in an agile at scale and DevOps mode and is responsible for the company's high-criticality platforms. You work in a mission-critical 24/7 environment with the discipline that such work entails (automated testing, continuous non-regression, proactive alerts, stress and intrusion testing, etc.). The team requires 24/7 platform support on a rotation basis. You support and develop the following technologies: Broadcom / CA API Gateway (Layer7), TIBCO (AMX Service GRID and BusinessWorks) and an infrastructure hosted on Microsoft Azure.

Additional responsibilities

  • Develop and maintain tools and scripts (Bash or Python) for automating system monitoring and verification tasks, and carry out post-implementation follow-up to ensure system availability.

  • Develop and maintain tools and scripts (Bash or Python) for automating repetitive tasks and to reduce human error and response times.

  • Monitor the quality of IT services, and promptly identify situations that could jeopardize IT environment stability by analyzing and determining the criticality of recurring incidents and making recommendations.

  • Identify situations that could significantly affect environmental quality and stability, and make recommendations based on the impacts and risks or opportunities for improvement associated with change management.

  • Help improve business continuity by developing, implementing and supporting backup systems.

  • Help various teams solve problems and document the critical steps so the teams can solve them autonomously if they occur again.

Other working conditions

  • Work schedule: Availability to provide support on a rotating 24/7 schedule (1 week out of 6)

  • Number of job available : 1


  • Bachelor's degree in a related field

  • At least four years of relevant experience, with a minimum of two years in a cloud computing environment

  • Experience with multiple data exchange formats (JSON, CSV, XML, YAML)

  • Experience in delivery, deployment and continuous monitoring (an asset)

  • Experience working in Agile and DevOps mode (SAFe is an asset)

Please note that other combinaisons of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

  • Proficiency in one of the following programming languages: Bash, Python

  • Proficiency with Ansible and Ansible Tower

  • Knowledge of the Linux environment

  • Knowledge of CI/CD tool (Concourse, Jenkins, GitHub Actions)

  • Knowledge of infrastructure as code (Terraform)

  • Knowledge of cloud computing environments

  • Knowledge of concepts related to SOA and WebAPI services and security (an asset)

  • Knowledge of containerization tools, such as Docker, AKS or Kubernetes (an asset)

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Business insight, Decision quality, Ensures accountability, Interpersonal Savvy

Work Location

400, boul. de Maisonneuve Ouest Montréal

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