Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
Job Level: NV-11
The Performance Capacity Analytics and Integrated IT Service Management Department is currently looking for a Senior Advisor, Capacity and Performance Management – Telecommunications to join the team.
This department ensures that all aspects, whether current or future, of the telecommunications infrastructure's capacity and performance satisfy business needs in a timely manner while making sure that services remain stable.
You will advise and assist a dedicated clientele and partners in a proactive manner to ensure service stability. You will propose solutions for improving or optimizing standards, policies and programs. The nature of the files and projects will require in-depth expertise in your field of activity.
You will develop recommendations, solutions and action plans in line with the organization's orientations and objectives. You will help the team to solve complex problems. This will require close analysis and in-depth understanding of the line of business and information technology. Coordination is critical, so you will frequently interact with stakeholders working in other fields. As such, you will need highly developed interpersonal skills.
You will act as a resource person in your field for your unit, for a dedicated clientele and for partners.
Other working conditions
Please note that other combinations of qualifications and relevant experience may be considered
Desjardins Cross-sector skills
Accountability, Collaborates, Customer Focus, Innovation
Key competencies for the job
Interpersonal Savvy, Strategic mindset