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Technical Support Specialist

December 19 2021
Industries IT: Software
Categories Information Technology, Help Desk, Security, Protective Services, Defence, Customer service, Support, Assistance
Boisbriand, QC

You want to be someone's hero every day?

You want to be an invaluable resource for our customer service?

You are the person we are looking for to join the team at Activix as a Technical Support Agent.

P.S.: you speak English AND French? You are exactly the person we are looking for!

Who is Activix?

We are the industry leaders in training, performance analysis, and client relationship management tools.

What aptitudes should you have?

  • Maintain a good quality of writing and grammar
  • Autonomous and resourceful
  • Sense of organization and good time management
  • Strong interpersonal and communication skills
  • Knowledge of Mac and PC products (OS and Windows)
  • Bilingual

What will your days look like?

  • Respond to support requests (calls and emails)
  • Assist our customer on the use of our different tools
  • Efficiently manage the ticket system
  • Configure customer accounts, data entry
  • Diagnose problems
  • Participate in finding solutions to improve the department
  • Other related tasks within the department

What are the advantage of working at Activix?

  • Company medical, dental and life insurance
  • Pension plan
  • Budget for additional trainings and courses

Schedule

Monday to Friday

Training period done on site, day schedule

Partial telecommuting afterwards, evening schedule (4pm-9pm)

Salary

18 - 20$ per hour

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