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User Experience Analyst

September 22 2020
Industries Education, Training
Categories Information Technology, Analyst
Whitby, ON

User Experience Analyst
Permanent, full-time position

Through its "Ignite Learning" campaign, the Durham District School Board (DDSB) has outlined its strategic priorities, which include Success, Well-Being, Leadership, Equity, Engagement and Innovation. This is an exciting opportunity for a User Experience Analyst to contribute meaningfully to these priorities.

Reporting to the Team Leader, Infrastructure, you will provide support services to enhance user experience on the School Board's desktops, laptops and virtual machines. You will also collaborate with other IT teams to handle escalations, provide documentation, resolve complex technical issues and implement new products across end user devices.

Collaborating with stakeholders to develop, maintain and distribute the core builds, your technical expertise and troubleshooting experience will boost your success as you design structural group level changes to the primary directories and design/maintain the student email system. You will also recommend enhancements to improve the overall user experience, deploy solutions for applications/products, and design scripting and automation processes to efficiently address tasks/problems. Your role will include performing change management duties as required, and analyzing patterns of incidents to provide automated solutions where appropriate to achieve the best user experience. Your leadership and excellent communications skills will serve you well as you liaise with other technical teams, assist/mentor IT specialists in problem resolution, and fulfill a variety of other technical duties.

Your profile as a User Experience Analyst will include:

  • Completion of a three-year College Diploma or University Program in Computer Studies, or equivalent.
  • Valid driver's license and access to own vehicle with the ability to transport equipment as required.
  • Minimum 5 years' experience supporting end user devices in a demanding, large networked environment.
  • Certifications (ie. Current MCSE).
  • Support experience for a variety of applications including but not limited to Microsoft Office365, Microsoft Lync/Skype, Internet Explorer, Google Chrome, Silverlight and Airwatch.
  • Remote troubleshooting and problem-solving experience.
  • Experience resolving system issues (event logs, GPResult, perfmon, process dumps) and scripting (e.g. Powershell, Visual Basic).
  • General knowledge of virtualization technologies (e.g. VMware, virtual desktops).
  • Ability to communicate effectively.
  • Knowledge and experience with AD domain administration, Windows OS and Windows desktop management technologies (GPOs, SCCM, MDT).
  • Gmail experience and ITIL-based service management training (or equivalent) are assets.
  • Proficiency in creating documentation for end users and IT support personnel.
  • Experience in implementing Special Education applications and specific end user devices in accordance with legal requirements.

Salary range: $32.58 - $40.72/hr.

Hours:             8:30 a.m. to 4:30 p.m., Monday to Friday.

Job Posting Related Questions

The Durham District School Board (DDSB) is responsible for public education in the rural settings of Uxbridge, Brock and Scugog Townships and the urban settings of Ajax, Whitby, Pickering and Oshawa. The DDSB accommodates a school population of nearly 70,000 regular day students, through 132 elementary and secondary schools and learning centres, and thousands more who take advantage of a wide variety of continuing education and adult credit courses.

To apply online for Posting #2884523, by 4:30 p.m., Friday, October 2, 2020, please go to and submit your application under the section careers – educational services.

The DDSB is committed to equity and inclusion in the recruitment and hiring of qualified staff who reflect the diversity of our region. We encourage submissions from candidates who represent the various dimensions of diversity. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

While we appreciate all applications received, only those to be interviewed will be contacted. network