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NOC Tier II Data Services Support

December 16 2020
Industries Ecommerce, Multimedia
Categories Help Desk, Information Technology, Networking, Telecom, Wireless, Telecommunication
Halifax, NS

NOC Tier II Data Services Support

Halifax, NS, Canada Req #1115
Wednesday, December 16, 2020
As one of Canada’s Best Managed Companies, Eastlink takes great pride in delivering advanced technologies/services that connect its customers to the things and people that matter most. Powered by state-of-the-art fibre optic and mobile networks, we bring world-class communications and video entertainment services including high speed internet, mobile, TV, telephone, security and automation, data communications and exclusive, locally-produced programming to residential, business and public sector customers across Canada. Headquartered in Halifax, Nova Scotia, Eastlink operates with an employee base of over 1300 people who serve customers in NS, PEI, NL, NB, ON, AB, BC and Bermuda.

The Technical Specialist is responsible for a wide range of duties related to Eastlink’s Data and Wireless Mobility networks. The candidate is responsible for the monitoring and coordination efforts required to maintain the health of these networks. The role is directly responsible to Eastlink’s, internal support and management groups as well as dedicated data customers. Leadership and communication skills that compliment strong technical troubleshooting skill sets are required.

Common duties also include:
  • Network monitoring – MPLS / High Speed Internet (Core and Access layer), Wireless Mobility and CATV plant.
  • Ticket based communications
  • Front line data customer support
  • Change Management – Network maintenance coordination
  • Support group coordination (Tiered support and Field Operations)
  • Simulcast broadcast duties
  • Escalation procedures

  • Professional Communications – Strong written and verbal communications skills
  • Two year accredited Data Networking certificate
  • LAN/WAN Network support experience an asset
  • CCNP or CCNA Cisco certification preferred
  • Strong analytical trouble shooting skills
  • Familiarity with routing & switching networks
  • Strong organizational skills and able to multi-task
  • Proficient in MS Word & Excel
  • Ability to work in 7 day/ 24 hours shift environment

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Dedicated to reflecting the customers and communities we serve, we embrace diversity and inclusion throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

If you are ready to explore an exciting career at Eastlink, your journey begins here.

Other details

  • Pay Type Hourly network