Systems Administrator I - SCCM/Mecm

February 23 2021
Industries Bank, Insurance, Financial services
Categories Information Technology, System administrator
Winnipeg, MB

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.

Job Overview

Working under moderate supervision, this job supports Wawanesa’s success by ensuring systems availability and accessibility for business applications.

Job Responsibilities

  • Manages and deploys software and operating system level updates using Microsoft System Center Configuration Manager (SCCM/MCEM) or manually
  • Maintains and improves monitoring agent deployments, configuration thresholds, licensing tracking and administration across all SCCM/MECM platforms for all customers.
  • Provides preventive maintenance by planning maintenance schedules and following established change management and release management processes.
  • Maintains required compliance reports and scheduled delivery.
  • Able to develop various scripts to automate process by using a standard scripting language.
  • Participates in ensuring that customer requests via ticketing systems are managed to closure.
  • Supports information technology, systems and policies for Tools and Automation in support of business needs. Provides Level 3 support as needed.
  • Able to establish patch deployment policies, deploy jobs, monitor, and resolve issues as required in an efficient and streamlined process.
  • Prepare for and participate in Change Advisory Board (CAB) meetings to review requirements and partner on developing solutions.
  • Ability to work with Mobile Device Management (MDM), Mobile Application Management (MAM) and PC Management capacity.
  • Creates and maintains documentation to share information and ensure repeatability.
  • Protects client data and privacy of information.
  • Provides suggestions for operational improvements and customer service.
  • Contributes to the planning of application and infrastructure vitality.
  • Participates in on-call support rotation.
  • Performs other duties as assigned.


  • At least 2 years related IT experience or post-secondary education.
  • Strong knowledge and experience administering SCCM/MECM in the current version.
  • Direct experience with:
    • developing, maintaining, and deploying workstation and server images using SCCM/MCEM tool set.
    • batch and PowerShell scripting in an enterprise production environment.
    • development and troubleshooting in PXE environment.
    • support and administration of Microsoft Windows Infrastructures and Active Directory.
    • supporting Microsoft Windows operating systems and applications in physical, virtualized, and cloud-based environments.
  • Working knowledge of Microsoft Intune, Azure Active Directory, BitLocker, Windows Firewall, CrowdStrike, MDM, and Windows Autopilot
  • Good communication skills with the ability to clarify and ask probing questions to ensure understanding.
  • A good team player with the ability to demonstrate motivation and enthusiasm while committing to team goals and sharing information.
  • Strong customer focus and ability to manage client expectations in a high-volume environment.
  • Good attention to detail with the ability to identify and address the specifics of service requests.
  • Good problem-solving skills with the ability to identify obvious issues and perform initial analysis for problem resolution.
  • Extensive knowledge of IT functions, technologies, and services and their relationship with Compliance requirements.
  • Knowledge of Insurance industry is considered an asset.
  • Related IT certifications or ITIL certification are considered an asset

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan). Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.

Apply now! network