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Title: IT Support Specialist Location: Ontario, Canada - Onsite Employment Type: Contract Compensation Pay Range: $40.00-$50.00 Per HR Job Summary Join our team as an IT Support Specialist in Ontario, Canada. This onsite contract position involves troubleshooting IT user support issues and processing support tickets, requiring experience with desktop, mobile, and network technologies. Key Responsibilities Serve as the initial point of contact for IT support issues. Process and prioritize support tickets, routing them as necessary. Support desktop computers, tablets, printers, and mobile devices. Create and update technical documentation and knowledge articles. Assist with the setup of new users across various applications. Qualifications Associate's degree with 1-2 years of related experience, or high school diploma with 2-3 years of related experience. Strong customer service mindset and excellent communication skills. Experience in supporting Windows, mobile, and printing devices. Understanding of network basics, including cabling and IP addressing. Spanish speaking is a plus. Contact Authorization By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy Benefits Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks Onboarding Expectations Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4 EEO Statement Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement

What you’ll do

Serve as the primary contact for IT support issues by processing and prioritizing support tickets. Provide technical assistance for desktop computers, mobile devices, and printers while maintaining technical documentation.

Requirements

Requires an associate's degree with 1-2 years of experience or a high school diploma with 2-3 years of experience. Candidates must have a strong customer service mindset and knowledge of Windows, mobile devices, and basic networking.

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Support
• Troubleshooting
• Ticket Processing
• Desktop Support
• Mobile Device Support
• Network Basics
• Technical Documentation
• Customer Service
• Windows Support
• Printing Device Support
• IP Addressing
• Cabling

Job areas

• Technology
• Customer Service & Support