IT Help Desk

Pizza Pizza is Canada’s favourite pizza chain for a lot of reasons, but the most important one is our people. Before that box ever arrives at your door, a diverse team of talented people make it happen, from the head office to the kitchen counter. The Help Desk Technician ensures timely IT support by receiving, prioritizing, and resolving user requests through hands-on and remote assistance. Using diagnostic tools and following IT policies, they provide both short-term fixes and long-term solutions to support business operations. Responsibilities: * Handle incoming service requests, build rapport, and document pertinent information. * Prioritize, schedule, and escalate work as needed. * Troubleshoot issues using diagnostics and online resources. * Perform hands-on fixes, preventative maintenance, and assist with new store setups. * Keep all parties informed, test and follow up on fixes, and analyze trends to prevent future issues. * Develop documentation and FAQs for both end-users and internal use. * Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Position Requirements * Relevant college program or equivalent * Help Desk / Service Desk experience is an asset * Experience supporting PCs, applications, infrastructure, and network operations is an asset * Familiarity with IT procedures and processes is an asset * Experience with Windows OS, Google Gmail and Drive * Non-traditional work schedule * Exceptional interpersonal, written, and oral communication skills * Strong documentation, analytical, and problem-solving skills * Ability to prioritize, execute, and present ideas clearly * Self-motivated, detail-oriented, and customer service focused * Collaborative team player * Application support and programming knowledge are assets * Understanding of the organization’s goals and objectives. Pizza Pizza is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To help us find the best fit, Pizza Pizza uses AI (machine-based systems that infer from your data to recommend or predict candidate matches), but our team of humans always makes the final hiring decision. If you’d like to opt out of AI screening or need a reasonable accommodation, simply reach out to us at [email protected].

The Help Desk Technician provides timely IT support by resolving user requests through hands-on and remote assistance. They are responsible for troubleshooting issues, performing preventative maintenance, and documenting solutions for end-users.

Candidates should have a relevant college program or equivalent and experience supporting PCs, applications, and network operations. Strong interpersonal, communication, and problem-solving skills are required, along with familiarity with Windows OS and Google Workspace.

• Technical DocumentationPreferred
• Customer servicePreferred
• Problem solvingPreferred
• TroubleshootingPreferred
• Communication SkillsPreferred

Identified from the job description. Confirm important requirements above.

• IT Support
• Troubleshooting
• Windows OS
• Google Gmail
• Google Drive
• Technical Documentation
• Problem-solving
• Analytical skills
• Communication skills
• Customer service
• Network operations
• Infrastructure support
• Preventative maintenance
• Application support
• Rapport Building
• Business Operations
• Self-Motivation
• Technical Support
• Customer Service
• Gmail
• Help Desk Support
• Problem Solving
• Operations
• Windows Remote Assistance
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Diagnostic Tools
• Prioritization
• Detail Oriented

• Technology
• Customer Service & Support
• Food & Beverage
• Unclassified
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week