Gestionnaire du soutien TI/ IT Support Manager
- Montréal, QC
- Hybrid
- Posted Aug 27, 2026
- 1 position
Opens an external site
- Employment type
- Full-time
- Experience level
- Senior · 5+ years
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Global Service Desk Manager will lead the IT support team across Canada, providing technical mentorship and coordinating daily operations. They are responsible for implementing support processes, managing asset lifecycles, and overseeing IT rollouts and security enhancements.
Job details
The Global Service Desk Manager will lead the IT support team across Canada, providing technical mentorship and coordinating daily operations. They are responsible for implementing support processes, managing asset lifecycles, and overseeing IT rollouts and security enhancements. Candidates must have at least 5 years of IT experience, including 2 years in a senior or technical lead role. Proficiency in Active Directory, PowerShell, network diagnostics, and endpoint management software is required.
What you’ll do
The Global Service Desk Manager will lead the IT support team across Canada, providing technical mentorship and coordinating daily operations. They are responsible for implementing support processes, managing asset lifecycles, and overseeing IT rollouts and security enhancements.
Requirements
Candidates must have at least 5 years of IT experience, including 2 years in a senior or technical lead role. Proficiency in Active Directory, PowerShell, network diagnostics, and endpoint management software is required.
Benefits
- Private medical healthcare
- Dental treatment
- MultiSport card
- Free library
- Language classes
- Fresh fruit
- Flexible working hours
- Mental wellbeing sessions
Listed skills
- Customer service · Preferred
- Google Workspace · Preferred
- Asset Management · Preferred
- Active Directory · Preferred
- Team Leadership · Preferred
- Procurement · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- IT support
- Team leadership
- Azure AD
- Active Directory
- PowerShell
- Network diagnostics
- Windows OS troubleshooting
- Google Workspace
- SCCM
- Intune
- Endpoint management
- Technical mentoring
- Asset management
- Procurement
- Automation
- Customer service
Job areas
- Technology
- Customer Service & Support
- Management & Leadership
- Software