Senior Product Data Analyst - Collaborative Health

Description

Join our team

We are Canada's most innovative digital health company and touch the lives of more Canadians than anyone else, we aspire to transform healthcare within Canada and beyond.

The Provider Product team at TELUS Health is led by physician-technologists and design-obsessed engineers. We're on a big and meaningful mission to improve health outcomes. The Provider Product Team designs, builds, and maintains products used by thousands of healthcare professionals and millions of patients across Canada and beyond. We're charting a new course in healthcare with our products including Pharmacy solutions, EMRs, mobile apps, APIs, and more.

Here's the impact you'll make and what we'll accomplish together

As a Senior Product Data Analyst, you will play a role in healthcare innovation as a key member of the EMR Product Operations team. You will work with cross-functional stakeholders turning raw data into actionable insights and impactful business decisions. You will identify and report on key performance indicators that support stakeholders' business and product strategy needs.

What you'll do

• Manage and optimize processes for data intake, validation, and analysis as well as modeling, visualization, and communication of the deliverables
• Ensure that product usage data is tracked, structured, and accessible to product managers and other stakeholders by building out reporting capabilities for accurately tracking key metrics
• Investigate, analyze, and develop recommendations that support key business priorities and product decisions; translating these recommendations into initiatives and executable actions
• Perform a variety of ad-hoc analyses and proactively identify areas of opportunity in partnership with product managers
• Contribute to and support the data strategy across the business
• Develop and implement metrics related to the programs' strategic goals including financial, application quality, customer adoption, and more
• Collaborate with data experts to manage and report on product performance through visual dashboards and reports
• Coordinate new data development, ensuring consistency and integration with the existing data warehouse structure

Qualifications

What you bring

• Completed an undergraduate or graduate degree in analytics, business administration, mathematics, computer science or equivalent
• Several years of experience monitoring, managing, manipulating and drawing insights from data
• Strong analytical skills and comfortable working with large data sets
• Strong attention to detail to ensure accuracy in data analysis, reporting, and process documentation
• Ability to transform data into actionable insights
• Deep experience with data visualization techniques and tools
• Professional experience with Google Sheet, Data Studio & Microsoft Excel skills
• Working knowledge of key SaaS metrics
• Known for strong problem-solving and analytical abilities; for going beyond the data to deliver the 'so what' that drives decisions
• Recognized as a collaborative team player who builds trusting relationships in an extensive network of stakeholders

Nice-to-haves

• Previous experience with Pendo, Amplitude, Mixpanel, or similar product analytics tools
• Experience with Looker BI platform
• An insatiable appetite for modern and emerging technologies and tools

If you don't have 100% of the experience listed above, you should still apply. We'd love to connect and learn about your unique skills and motivation to do meaningful work by leveraging the experience you DO have.

Why TELUS?

At TELUS, you'll join a diverse team dedicated to learning, teaching, and impact; as individuals and as a team. As a workplace, we care about our team members and have a total rewards package that makes being a part of TELUS Health something to be proud of:

• 100% remote within Canada: so you can work where you feel most inspired (including in-person if YOU want to!)
• Stay healthy: flex benefits with options to customize coverage based on your lifestyle and needs, inclusively offering coverage for Gender Affirmation and Fertility treatments
• Virtual Care: premium access to digital healthcare for you and a loved one; avoid long waits at the clinic, just chat with a medical professional from your couch!
• Work Life Integration: paid vacation and flexible well-being days
• Family leave: mothers, fathers and adoptive parents benefit from a top-up during part of their leave
• Pension plan: to help you save for the future with a generous company match (free money!)
• Employee Share Purchase Plan: you can invest in our shared success, company matched!
• Wellness Spending Account: To support your whole person wellness
• Learning and development: Internal resources for business, leadership, and technical skills
• Savings: who doesn't love discounts? (on TELUS services and partner/supplier services and products)
• Employee and family assistance: LifeWorks provides free services to support you through life events
• Tools/Technology: We provide a Macbook and other equipment, enabling you to do your best work

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.