Specialist Solution Design - Observability (Full-stack and Application Performance)

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

We're seeking a highly skilled and experienced Observability (full-stack) and APM Specialist to join our dynamic team. The ideal candidate will possess an in-depth understanding of observability principles and application performance management, with a focus on optimizing and ensuring the reliability and efficiency of our applications. Hands-on experience with industry-leading tools such as Dynatrace and/or Datadog is highly valued, as these platforms are integral to our monitoring and analytics strategies.

Main Responsibilities

· Implement and manage observability and APM solutions to monitor, analyze, and optimize application performance.

· Develop strategies for log management, application tracing, and real-time analytics to ensure high availability and performance.

· Work closely with development and operations teams to integrate observability tools into the CI/CD pipeline.

· Provide expertise in troubleshooting and root cause analysis for complex performance issues.

· Customize and configure Dynatrace and Datadog for specific use cases, ensuring comprehensive coverage and insightful analytics.

· Conduct regular performance audits and recommend improvements to enhance application stability and user experience.

· Stay abreast of the latest trends and technologies in observability and APM, and evaluate potential tools and techniques for adoption.

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress.

Requirements

Experience

· 5+ years of experience in observability and application performance management.

· Hands on knowledge of alerting, incidents creation and dashboard creations

· Deep Understanding and Experience in Full Stack Observability

· Deep hands-on experience with Dynatrace and Datadog, including implementation, configuration, and optimization.

· Expert in Troubleshooting and Drilldown Analysis using Dynatrace or Datadog

· Strong understanding of cloud environments (GCP, Azure) and experience in managing SaaS-based observability tools.

· 2+ years of hands-on technical working experience in managing Google Cloud Platform (GCP) and Microsoft Azure hosted infrastructure & systems.

· 2+ years of technical working knowledge of containers technology, such as Docker, and Kubernetes.

· 2+ years of experience in coding Infrastructure as code (Terraform, Ansible etc.)

· 5+ years of technical understanding of the nuances involved in various operating system environments (Windows, Linux, AIX, Solaris), Application Servers (WebSphere, Tomcat) and databases (DB2, Oracle, MS SQL, PostGres)

· Strong Technical knowledge of TCP/IP, DNS, network devices & protocols and their impact on web performance.

· Proficiency in scripting languages (e.g., Python, Shell) for automation of monitoring tasks.

· Excellent problem-solving skills and the ability to work in a fast-paced, dynamic environment.

· Strong communication and collaboration skills, with the ability to work effectively across teams.

· A great plus to have experience in Open-source Observability tools like Prometheus, Grafana, ELK, and FluentD.

Education/Certification/Designation

· Bachelor's Degree in Computer Science or equivalent degree or work experience

· Cloud certification*

· Dynatrace and/or Datadog Certification

Competencies

· Applies critical thinking

· Demonstrates agility and drives change

· Innovates

· Collaborates with others and shares information

· Sets direction and inspires others

· Communicates with impact

· Identifies needs and finds solutions to create value for all stakeholders

*Any skills/attributes for these above would be considered as an asset

Technical Skills/Knowledge

· Knowledge of Agile and Waterfall project methodologies

· Knowledge of software development, telecom, infrastructure, or Industrial IoT technologies

· Knowledge of Information and Technology (I&T) security principles

· Strong systems engineering or development knowledge

· In Depth knowledge of Observability tools like Dynatrace or Datadog*

*Any knowledge for any of the above would be considered as an asset

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.