Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The IT Service Management team is responsible for several core operational process (Change Enablement, Asset Management, Configuration Management, etc.), and is also responsible for ensuring that Air Canada's ITSM solution (currently ServiceNow) is designed to support these processes.
Given the ever-evolving nature of AC's needs, this position requires a dynamic professional who can understand and anticipate these needs, translate them to actionable technical requirements, and implement these solutions.
These are exciting times for IT at Air Canada, with many major projects underway that will transform the IT landscape in the company. Air Canada is also investing in new technologies that will facilitate its digital transformation. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the creation of the Air Canada of tomorrow.
This role will report to the Manager, IT Service Management.
Responsabilities:
Qualifications
Desirable Qualifications:
Conditions of Employment:
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.