Senior Site Reliability Specialist

Job Summary:

The Site Reliability Specialist III provides platform assistance and platform management in building, deployment and monitoring of NAVBLUE Solutions. The purpose of the position is to ensure smooth operations and delivery of NAVBLUE Solutions by ensuring the reliability of systems via platform expertise, coaching, monitoring, resolution of failure events and deployment of customer facing Solutions. This position is expected to define, implement, and manage cloud-based infrastructure.

The Site Reliability Specialist III is expected to perform highly complex and varied tasks, solving problems, and assisting others to do so, with little to no supervision. This position will promote automation including Infrastructure as Code and Configuration Management.

The Site Reliability Specialist III will need to have an excellent knowledge of Operating Systems, Virtualization, Networking and Cloud based infrastructure, such as Amazon Web Services (AWS). This role will also have a solid knowledge of automation.

Responsibilities:

• Define, implement, and manage cloud-based infrastructure.

• Improve existing monitor methods by working with and providing recommendations to Software Factory teams.

• Investigate/solve reported errors and warnings, with escalation as required.

• Provide guardrails for hosting platforms to maintain security compliance and limit cost overruns.

• Participate in root cause investigations and recommend permanent, long term, fixes to issues assigned.

• Use existing infrastructure/process/procedures to perform Solution deployments.

• Consulted by other teams for any items affecting monitoring & reliability of systems, including Service Level Objectives

• Implement/improve automation to reduce toil (manual work that is repetitive, tactical, devoid of enduring value that scales linearly)

• Provide guidance for cost reduction of NAVBLUE Solutions

• Champion appropriate use of cloud operational best practices.

• Consulted in converting existing legacy applications to run on new deployment platforms.

• Accountable to deliver a resilient and highly-scalable platform for application development across the globe, with a strong focus on continuous delivery and operational insight

Education:

• Successful completion of a post-secondary degree or diploma in computer science or technology (or equivalent)

• At least 1 AWS Associate Certification required. Additional certifications an asset

Experience:

• Solid experience designing and building secure solutions in AWS (Amazon Web Services)

• Extensive experience in systems administration or a combination of software/systems experience

• Some experience in scripting and automation of asset

Knowledge, Skills, Demonstrated Capabilities & Competencies:

• Solid knowledge of Operating Systems & ability to perform troubleshooting required.

• Extensive knowledge of Cloud Technology concepts & ability to perform complex troubleshooting required.

• Solid knowledge of networking for enterprise environments required.

• Solid knowledge of Virtual Machine concepts and management of infrastructure

• Demonstrated ability to identify root cause of issues and to recommend permanent, long term, fixes.

• Demonstrated ability to perform complex troubleshooting in AWS environment and providing guidance to other teams.

• Proactive, confident self-starter with effective interpersonal and communication skills\

Technical Systems Proficiency:

• Advanced Proficiency with operation and support of Linux or MS Windows Operating Systems.

• Excellent working knowledge of Linux Core (Kernel, Modules & Dependencies)

• Excellent working knowledge of Windows domain administration, patch management, IIS management and Group Policies

• Working knowledge of networking, shell scripting, MySQL, MS SQL, DNS, XML, Perl, and Palo Alto firewalls an asset

• Excellent knowledge of Cloud environments, such as AWS

Perks:

Located in the heart of University of Waterloo's David Johnston Research + Technology Park, NAVBLUE is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite on the second floor of the Accelerator Centre draws its inspiration from airport terminals, and features bright, open workstations, rather than boxed-in cubicles. As part of our family, you will enjoy:

• Being part of Airbus Network

• Flexible hours

• Hybrid working environment (2 days in office)

• Free parking

• Weekly Breakfast

• Vacation Days (15 - 25)

• Professional Development Day

• Christmas shut down

• Summer core hours

• Strong work-life balance

• Casual dress code

• Competitive group benefits plan

• Strong focus on mental health support benefits

• 5 Sick Days

• 2 Personal Days

• RRSP matching program

• Life Insurance

• Employee stock ownership plan

• Maternity & Paternity benefits

• Referral program

• Rewards and Recognition program

• Training and Development Support

• Monthly Lunch and Learns

• Fitness & Wellness reimbursement

• An active social committee

• Organized Volunteer Events

• Game room, including a flight simulator!

• Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site

• Active Inclusion & Diversity Committee

• And much more!

Not to mention, the aviation industry's ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers. We are always looking for creative ways to improve our processes and technologies to be a leader in the highly competitive aviation market.

Application:

We thank all applicants for applying. Only selected applicants will be contacted.

Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class.

Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

About Us:

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. You'll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You'll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You'll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio.

NAVBLUE is also proud to have been recognized as one of Waterloo Area's Top Employers for 2024. Based on eight criteria: physical workplace, work atmosphere and social, health financial and family benefits, vacation and time off, employee communication, performance manager, training and skills development and community involvement. It was determined that we offer some of the most progressive and forward-thinking programs within the area. Plus, NAVBLUE was recognized as one of Canada's Best Employers for Recent Graduates in 2024. We are excited and grateful for both these recognitions. We realize that it is our employees that have allowed us to succeed and will allow us to continue succeeding.

NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: lead aviation into the digital age.

NAVBLUE is based in Hersham (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand) and Malmö (Sweden), Gdańsk (Poland) with other offices all around the world.

The Future is Yours for the Taking: https://youtu.be/vdY6gYuceYY

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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