Servicenow Senior Developer

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Position Overview:

As a Senior ServiceNow Developer, you will play a pivotal role in the design, development, and implementation of ServiceNow solutions to support our business processes and enhance overall IT service management. The ideal candidate will possess advanced ServiceNow development skills with a strong focus on best practices and process improvement.

Key Responsibilities:

• Design, develop, and configure, ServiceNow enhancements, applications, modules, and integrations with third-party systems to meet business requirements.
• Define and review programming codes to ensure development standards are respected and are compatible with the software, analysis and design, following “best practices” for documentation.

• Lead and execute ServiceNow platform upgrades, ensuring a smooth transition and minimal disruption to ongoing operations.
• Collaborate with stakeholders to plan, schedule, and coordinate upgrade activities.

• Utilize strong administration skills to configure and maintain the ServiceNow platform.
• Perform routine system maintenance, troubleshoot issues, and provide technical support.
• Work closely with cross-functional teams to gather requirements and design effective solutions.

• Collaborate with business customers, business analysts, and other developers to implement cohesive and integrated solutions.

• Create and maintain comprehensive technical documentation for ServiceNow configurations, customizations, and upgrades.
• Provide knowledge transfer to team members and end-users as needed.
• Communicate technical problems and solutions to both technical and non-technical audiences.
• Develop, modify and support ServiceNow workflows, forms, lists, business rules, and scripts using general languages and technologies (e.g., JavaScript, Jelly, Glide, HTML, CSS, Angular, REST and SOAP).
• Document and gain acceptance / approvals of selected final solutions.
• Execute technical solutions in capacity as a ServiceNow lead, subject matter expert.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a ServiceNow Developer, with a focus on administration and upgrades.
• ServiceNow Certified Implementation Specialist and ServiceNow System Administration certifications are highly desirable.
• Strong understanding of ITIL processes and best practices – ITIL certification an asset.

Experience and Skills:

• Minimum of 5 of experience as a ServiceNow Developer, with a track record of successful system upgrades.
• Experience with ITSM, CMDB, ITOM, SAM, and SPM modules
• Configuration of: user interface modifications, workflow administration, report and dashboard design, data imports, integrations and scripting
• Excellent communication and interpersonal skills.
• Excellent analytical and problem-solving skills
• Must have strong requirements gathering experience.

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Want to learn about our end-to-end recruitment process? Click this link for a short video that will take you through each step, so you’ll know exactly what to expect.