Senior Technical Analyst - SAP/hybris

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Senior Technical Analyst, SAP Commerce Cloud plays a critical role in supporting our ecommerce software applications to ensure their stability, performance, and functionality to enable application users to achieve their business goals. This role will work closely with cross-functional teams to triage, prioritize, and action service requests.

Specific responsibilities include (but are not limited to) the following:

• Provide Level II triage for issues related to eCommerce applications via the Helpdesk support process, liaising directly with application users, third party vendors, and other IT resources as required
• Lead the end to end technical resolution of production issues, guiding the team on design, and development of software solutions ensuring they meet requirements
• Effectively utilize best practices to debug and identify the root cause of bugs in the application
• Participate in technical walkthroughs/code reviews of other team members' components, test plans and results and help them with gaps
• Create and maintain processes and documentation required for IT to support eCommerce applications
• Collaborate with Engineering and Product Management to understand and effectively support new enhancements
• Proactively monitor and analyze system health, performance, and security, identifying potential issues and implementing preventive measures
• Develop and optimize groovy scripts, and SQL queries to support data analysis, reporting, and modifying database table entries
• Execute application configuration and maintenance tasks to support daily business operations, and high-volume events
• Provide on- call support for high priority production issues, occasionally required outside of normal hours
• Actively evaluate and resolve daily business issues, while identifying potential opportunities for business and operational efficiencies
• Effectively communicate complex concepts to both technical and non-technical stakeholders
• Provide consistent and timely updates to the Scrum Master and IT leadership on progress of assigned tasks

The ideal candidate:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum three years of experience in technical support or systems analysis, with a focus on ecommerce software applications, preferably SAP Commerce Cloud
• Working experience with SQL, XML/JSON
• Working experience with monitoring and analysis tools (eg. Splunk, Dynatrace)
• Working knowledge of Java, HTML/CSS, Javascript, RESTful APIs
• Working knowledge of DevOps, networking, CI/CD, security practices, DBMS
• Excellent problem-solving skills and the ability to work well under pressure
• Strong communication skills, both written and verbal.
• Proven ability to work effectively in a scrum team environment

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.