Senior Solution Architect, Salesforce

Employment Status:

Time Type:

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

This role will be responsible for leading and supporting CSA Group's enterprise software applications. This includes owning the technical configuration, development and user support. Results are delivered through project work, continuous improvement work and production support. Objective is to ensure Salesforce and integrated apps support all business capabilities & requirements needed by CSA Group.

Responsibilities:

Delivering Results

• Demonstrates a deep knowledge of all Saleforce.com product offerings and solutions.

• Provides development of features in Salesforce, including but not limited to new Apex, LWC, Triggers, Classes, Validation Rules, and Layouts.

• Provides setup, configuration, and maintenance of the Salesforce applications ecosystem: Salesforce platform, Sales Cloud, CPQ, Experience Cloud, custom components and various AppExchange packages.

• Supports the QA team in the development of test scenarios to ensure system development and changes meet business needs including integration across platforms.

• Leads the technical delivery of IT projects and continuous improvement enhancements.

• Works closely with business to understand business & user provide feedback from the perspective of technical best practices.

• Leads discussions and presentations with the business to understand, define and document current and future state requirements and processes and develop technical specifications for projects and enhancements.

• Translates functional requirements into technical documentation.

• Identifies improved ways for application systems to meet CSA's evolving business needs.

• Ensures that implemented solutions meet our standards and follow our guidelines.

• Works with other Senior Solution Architect(s) to analyze and design solutions to address business needs.

• Manages escalations from business stakeholders and effectively communicates to drive decisions.

• Supports application users by resolving system-related problems in a timely manner, with the ability to recognize systematic issues which require further configuration or development.

Working Well with Others

• Builds trusted relationships throughout IT organization to enable delivery of client requirements.

• Promotes quality, innovation, teamwork, and timely communication of issues/opportunities.

• Supports external and internal self-assessments, as required.

Education & Experience:

• Bachelor's degree in Computer Science or equivalent, or degree

• Appropriate Salesforce Certifications, such as Salesforce Platform Developer

• 5+ years of professional Salesforce development experience

• Salesforce.com (SFDC) Lightning experience with configurations, APEX development, Visual Force, Triggers, LWC, CPQ, Experience Cloud with strong knowledge of Salesforce.com architecture frameworks, best practices, and business processes

• Hands-on Code Optimization, Integration Experience

• Experience using versioning control/continuous integration tools.

• Experience with production support of application systems.

• Experience working in cross-functional teams.

• Fundamental understanding of Cybersecurity and Data Privacy

• Knowledge of Software Development Life Cycle methodologies (eg. Waterfall, Agile).

Skills:

• Effective interpersonal and communication skills

• An adaptive person who is confident, responsible, and likes new challenges.

• Highly organized, flexible in a changing environment, deadline-driven driven and able to manage multiple tasks effectively.

• Technical analysis, solution design and estimation

• Ability to work independently to meet project requirements.

• Effective communicator, both oral and written, with the ability to frame technology issues in business terms.

• Creates clear and coherent written materials.

• Deep understanding of Salesforce's features and their underlying trade-offs

• Able to turn a business problem into a technological solution.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.