Senior Product Manager, Managed Services Visionary

Description

Our team and what we'll accomplish together

We are the TELUS Fully Managed team, and we're part of the largest managed IT service provider in Canada. Our vision is to deliver exceptional, worry-free IT, at a competitive price - so that Small and Medium businesses across Canada can get back to doing what they do best - driving their business.

As members of the Fully Managed Product & Platform team, we directly influence the core value proposition of our business. This means we have both the means and the passion to bring this vision to life, and we want you to be a part of this exciting journey.

What you'll do

As a Senior Product Manager, you will be directly responsible for evolving our Managed IT Services value proposition and offering. After building an in-depth knowledge of the customer, market and our competitors, you will craft a vision for how to take our service to the next level - including the latest tech advancements in cyber security, cloud modernization, and proactive support. Best of all, you'll get to bring your vision to life, and see first-hand the positive change you make to Canadian small businesses.

• You will become a market expert on managed services by engaging with customers, monitoring industry trends, and building knowledge of the competitive landscape.
• Using your knowledge you'll help build a vision for our target state and a roadmap to close our key gaps
• You'll bring the target state to life through close partnership with stakeholder teams and third-party vendors
• You will support frontlines through the change management of our new offerings
• You will build out executive-level progress updates and will regularly present to senior leadership

Qualifications

What you bring

• You're a strategic visionary
  • You can see the forest for the trees - using your knowledge of the customer, industry and market to craft a compelling vision for the future.
• You're a product/service development wizard
  • You have extensive experience overseeing product enhancements - from conception, to user story creation, to testing, and ensuring effective post-launch support.
• You're passionate about the user experience
  • Your empathy allows you to gain a deep understanding of your customers, and you can translate this to solution design needs
• You're an Olympic-level hurdler
  • You like things to move fast, and are adept at using a combination of collaboration, influence, and creativity to help your team overcome barriers hindering progression
• You're a champion of change
  • You have experience rallying others around change, and supporting them through it with empathy and care

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