Senior Product Lead - Knowledge Exchange
Job Type: Permanent
Work Model: Hybrid
Reference code: 126244
Primary Location: Toronto, ON
All Available Locations: Toronto, ON
Our Purpose
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Experience a firm where wellness matters.
- Be expected to share your ideas and to make them a reality.
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Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders
What will your typical day look like?
The Senior Product Lead provides business leadership and strategic direction for Deloitte's enterprise knowledge platform for sharing intellectual property, the Knowledge Exchange (KX). Sharing of insights and expertise across Deloitte's global business is fundamentally tied to the tools our professionals use to locate and contribute internal content and experience (subsystems of KX Documents, KX Dash and KX Qualifications). They partner closely with our technology delivery teams to drive progress on planned roadmaps and co-lead projects that continually enhance our tools. In addition, the Product Lead is responsible for helping to increase the adoption and overall use of the products in their portfolio by monitoring usage patterns and coordinating with other teams in Knowledge Services (KS). This role reports into the KX Platform Leader and the day to day could include the following tasks:
- Develop the product vision that aligns with strategic business objectives in conjunction with business and Knowledge Services leaders; lead the development of product enhancement roadmaps, facilitating alignment on priorities with stakeholders
- Co-lead technology projects to deliver digital features and enhancements per product roadmaps; co-present project status to stakeholder groups
- Lead planning and execution of business stakeholder activities in conjunction with projects, e.g., business validation, knowledge transfer sessions, deployment
- Serve as a subject matter expert for tool capabilities and the business value intended to be achieved by the product
- Deeply understand tool architecture and functionality to provide creativity in developing solutions to meet stakeholder needs
- Define key metrics to proactively assess tool usage and value; communicate with leaders to escalate areas of concern and recommend corrective action
- Lead product adoption efforts through analysis of both usage and participation metrics, recommending efforts to improve tool usability and to increase awareness and usage
- Provide direction to product operations that support tool enhancements, optimization and quality, primarily provided offshore
- Proactively partner with other product leads to deliver holistic and integrated solutions
- Monitor industry trends and best practices to inform strategic thinking, in particular leveraging emerging technologies to improve automation and user experiences; contribute to Deloitte's external eminence in the knowledge products digital space
About the team
Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.
Enough about us, let's talk about you
Education: Bachelor's degree in a related field (Information Systems, Computer Sciences) required.
Years of Experience: 10-12 years of related technology project management, software delivery, and systems Integration experience
Other Qualifications
- Proven effectiveness at stakeholder management required
- Experience with knowledge management and content management tools and/or client service experience in a professional services organization
- Experience having a lead role in technology projects across all aspects of the systems development life cycle
- Ability to provide direction to team members, including time management and mentoring
- Excellent oral and written communications skills (including facilitation, presentations and email communications)
- Excellent organizational skills for handling multiple projects simultaneously
- Customer service orientation with focus on providing tangible outcomes
- Experience working with virtual teams strongly preferred
Total Rewards
The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.
The next step is yours
At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.