Project Delivery Consultant

The Project Delivery Consultant, is a member of the Enterprise Strategy Management, department. The Project Delivery Consultant will offer their extensive Legal Aid Ontario (LAO) or industry-related experience in consulting and technical strategy execution management to support the delivery of LAO's enterprise strategic initiatives.

The Project Delivery Consultant will manage and provide oversight on multiple concurrent initiatives and work collaboratively with cross-divisional colleagues in the delivery and execution of strategic initiatives, with an emphasis on effective change management.

This role will support the executive team and work with various stakeholders to build business cases, identify requirements, understand changes to LAO's workforce and business processes & procedures, identify risks and help with the planning, implementation and delivery of the initiatives.

Home Location: Provincial Office - Toronto
Other Locations: Not applicable

*12-month contract with a possibility of extension*

Reports to: Manager, Delivery Services & Standards, Enterprise Strategy Management

Department Functional Overview
The Enterprise Strategy Management, (ESM) department, within the Strategy and Public Affairs Division oversees the business planning development process, enterprise risk management framework, and through the use of a corporate standard project delivery framework advances and supports the delivery of key enterprise-wide initiatives, to ensure successful execution of the LAO's Business Plan. ESM is also a central location where the status of all LAO's strategic work and key corporate projects is captured.

In this role you will use:

Project management and strategic expertise
• Lead and support multiple concurrent projects which may be multifaceted, time critical and regulatory in nature
• Uncover initial requirements, assumptions, risks, constraints, and create measurable objectives and success criteria for successful delivery
• Determine the delivery approach, management, governance and monitoring for effective delivery of the strategic program or initiative
• Ensure comprehensive planning of each knowledge area through integration of the of scope, schedule, cost, quality, resources, communications, risks, procurement and stakeholder management plans
• Identify stakeholders and determine expectations, interest, influence, and impacts, and create a stakeholder register
• Execute implementation delivery in accordance with project plan and the objectives set by the Enterprise Strategy Management
• Determines metrics to be used to measure delivery quality and performance to baseline
• Collaborate with the Division(s) operations manager to plan and begin transitioning responsibility of any ongoing maintenance and operations associated with the initiative

Analytic and Problem Solving skills
• Providing analytical guidance and consultation on project change impacts, and make recommendations on specific decisions that can impact LAO's workforce and its labour relations
• Focus extensively on identifying risks, and oversee that the risk response and plan is in place with an assigned risk owner and are actively being monitored
• Conducts sourcing procurement and contract management and actively manages the performance of the contract scope, time, cost, and quality management and expectations on behalf of LAO

Communication and Relationship Management Skills
• Provide input to help shape business cases that support feasibility, write decision notes, and give presentations
• Approach the initiative strategically, ensuring the team is well-organized and working well by creating detailed plans to support design, solution, process changes, and communications
• Coordinate cross-divisional activity planning, identifying required resources, highlighting any resourcing shortfall or prioritization conflicts
• Manage the strategic initiative's progress and provides both verbal and written communications regarding status, risks, and issues
• Intervene when implementation delivery difficulties are met or action items are behind schedule and works with operational manager and/or director to find solutions

Leadership Skills
• Manage team deliverables, under a project matrix environment
• Provide support and guidance to team members through coaching and training
• Monitor team performance and provide constructive feedback
• Develop and enhance project management knowledge, skills and abilities of others, when required
• Advise and support senior leadership on the impact of changes to LAO, including workforce analytics and planning as a result of project implementation
• Evaluate team members' performance during projects and report to resource manager

Lean and Process Re-engineering Expertise:
• Lead Lean initiatives across departments to optimize processes and drive operational excellence
• Apply Lean techniques to streamline processes, eliminate waste, and enhance overall productivity
• Conduct thorough process assessments to identify areas for improvement and implement solutions to enhance efficiency and quality
• Collaborate cross-functionally to redesign processes for efficiency and effectiveness

• Advanced knowledge of Project Management leading practice and PMBOK principles. PMP designation preferred.
• Prosci designation is an asset.
• Proven experience providing oversight and managing large-scale strategic initiatives, including digital transformation projects
• Advanced knowledge in Lean principles, methodology and tools. Lean certification (e.g., Lean Six Sigma Green Belt, Lean Practitioner Certification) is an asset
• Proficiency in process re-engineering methodologies, process mapping, value stream analysis, and root cause analysis is an asset
• Extensive experience in procurement, budget management, and contract language
• Business process re-engineering knowledge and experience
• Ability to think logically, analyze problems and identify solutions aided by organizational intelligence
• Excellent oral and written communication and negotiation skills
• Excellent presentation skills
• Proven experience with managing and controlling project costs, and understanding of budget estimating and earned value management,
• Considerable ability to give clear and consistent instructions to team members
• Project experience working in an agile environment with cross-functional teams
• Strong sense of customer service
• Demonstrated ability to manage multiple projects concurrently
• Extensive working knowledge of MS Office, MS Project, MS Visio


To apply submit a cover letter & résumé.

Only those candidates selected for an interview will be notified by email.
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