Application Support Analyst

About Walker

Walker Industries, a fifth-generation, family-owned company founded in 1887, operates from its base in the Niagara Region with facilities across Canada and the United States. We employ more than 1,200 people in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries.

Growth and transformation are a natural part of our business and our employees evolve with us.

We are looking for an Application Support Analyst at our Walker - Head Office location.

Reporting directly to the Software Application Manager, the incumbent will provide front-line support to key enterprise systems -- mainly scale-house systems. This will include responding to technical issues, completing routing monitoring and administration of systems, working collaboratively on enhancement projects, and working with vendor support to resolve issues.

Responsibilities

• Provides telephone, email, remote and onsite technical support to end users to decrease the level of downtime and increase productivity, including training and retraining staff individually or in groups.
• Provide technical assistance and support for incoming user queries and issues.
• Perform routing administration and monitoring of systems.
• Assist with analyzing requirements and implementing custom solutions and reports.
• Collaborate with other IT members to escalate and resolve technical issues.
• Work with external vendor support to resolve technical issues.
• Assist remotely or in person with new implementations or changes to existing implementations.
• Keep abreast of the latest technological developments affecting our systems.

Skills

This position requires a demonstrated degree of initiative and judgment in order to organize and prioritize daily tasks. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.

• Ability to identify, analyze and resolve problems and the judgement to assess when critical issues need to be escalated immediately.
• Must process exceptional customer service skills and be able to multi-task in a team environment.
• Ability to work under pressure with tight deadlines.
• Ability to communicate effectively in English both written and verbally, with key stakeholders, leadership, team members, and vendors.
• Proactive in anticipating and initiating actions to make sure needs are addressed.
• Adaptable working with diverse personalities and styles.
• Logical thinking and dedication to the task at hand.
• Desire to learn new systems and technical skills.

Education & Job Knowledge

Bachelor or Associate degree in Computer Science or Programming or equivalent experience and training.

Experience

Greater than two years but less than or equal to three years' experience. Experience with SQL query language and relational database systems an asset. Experience providing front-line technical support as an asset. Report development experience an asset.

Certificates, Licenses or Registration

A valid G Registration Ontario Driver's License. No license or certificates are required. Certificates in relevant areas are considered an asset (i.e. SQL).

Experience the Benefits of Working at Walker

Career Support

• Education reimbursement, training, and professional development opportunities
• Internal advancement opportunities at all levels
• Reimbursement of professional dues and tuition

Health & Well Being

• Wellness subsidy to support healthy lifestyle
• Employee Assistance Program (EAP)

Culture & Community

• 2 paid volunteer days per year
• Social and networking events

Salary/Wage & Benefits

• Competitive salary including a bonus component
• Group health/dental/vision/prescription drug plans
• Paid vacation days
• Short-term and long-term disability plans
• Term life insurance and critical illness
• Retirement programs including Pension, RRSP and TFSA

To learn more, visit walkerind.com

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the "Need Help" button in the application.