Quality Manager

Location: Ottawa, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

For decades, Ottawa has been a global technology leader. Today, Canada's capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada's best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

This position is hybrid Ottawa Ontario.

Position Summary

Thales is looking to hire a Quality Manager who will apply technical knowledge and expertise with respect to Quality Assurance and Quality Control. The Quality Manager, with support of their team, will develop a culture of quality and customer commitment within the business and will define and conduct the continuous improvement actions in order to meet the objectives of operational performance and customer satisfaction.

Key Areas of Responsibility

• Manage the local implementation of the Quality Management System and resources and tools to execute the Guarantee Quality and Continuous Improvement processes.
  • Coordinate ISO Quality Management Reviews; Work with the Head of Quality to support and coordinate external ISO 9001 Audits; Define audit plans, conduct internal audits and monitor associated action plans; Lead measurement activities, including On Time Delivery and other corporate KPIs; Investigate quality related problems by applying the Eight Disciplines (8D) Problem Solving approach to determine possible causes and corrective actions to drive resolution of quality problems.

• Plan and lead quality assurance and quality control activities on assigned projects.
  • Evaluate adherence of project activities to plans, procedures, applicable standards, and industry best practices; Evaluate achievements at key milestones and deliverables, and provides visibility through "Quality Advice"; Support the project team in applying processes, identifying risks and resolving problems; Check that the project deliverables comply with the Customer's requirements and with the applicable regulations and standards; Evaluate contractors' quality procedures and installed/fabricated hardware. Prepare written reports of any contract work that fails inspection; Read, interpret, and apply technical data such as blueprints, engineering drawings, product specifications, or technical manuals; Assist with ensuring subcontractors are in compliance with the contract/specification; Assist and maintains submittals of inspection plans, quality records and other QA documentation as required; Witness test events to ensure that systems are functioning to design requirements and all results are documented; Exercise the duty to Alert and the right to Veto.

• Lead the Quality Team and develop a culture of quality and teamwork.
  • Provide oversight and direction to a team of employees within the Quality department in accordance with the organization's policies and procedures; Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities; Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment; Foster a spirit of teamwork and unity among department members that allows for cohesiveness, support, and working effectively together enabling each employee and the department to succeed; Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

Minimum Requirements

• Proven prior experience in engineering, software development or related technical discipline.
• Working knowledge / proficiency of regulatory requirements, Military standards and regulatory agencies and institutions such as ABS and Lloyds; Working knowledge of ISO 9001:2015, ISO 14001:2015, ISO 45001:2018.
• ASQ: CQA, CQE, CSQP or equivalent will be an asset
• Bachelor's degree in Electronics, Computer Science or Engineering and/or significant relevant technical experience

What We Offer

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

Why Join Us?

Say HI and learn more about working at Thales .

#LI-hybrid

#LI-KL1

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.