Salesforce Administrator

A Brief Overview

Reporting to the Director, Digital Solutions, Smith School of Business, the Salesforce Administrator is responsible for Salesforce platform component administration and operations. The Salesforce Administrator acts at the trusted subject matter expert for internal users and can provide guidance and support on Experience Cloud, Sales Cloud and Service Cloud. This role involves configuring and customizing the Salesforce platform to meet user needs, maintaining system security and user permissions, creating reports and dashboards, and providing support and training to end-users. They will support documentation of processes and solutions as well as instruction and training documents while also staying updated on new Salesforce features and best practices to maximize the platform's value.

This position administers and maintains databases, electronic documents, and records management applications. The position troubleshoots issues and performs back end administration tasks to support users. This position performs queries, creates dashboards, produces reports, and checks for data integrity. This position also provides user training on database features and functionality.

What you will do

• Administers and maintains databases, electronic documents, and records management applications.

• Troubleshoots issues and performs back end administration tasks to support users.

• Converts and implements paper-based processes into electronic form.

• Develops and modifies database documentation.

• Performs queries, creates dashboards, and produces reports.

• Provides user training on database features and functionality.

• Works with users to ensure data integrity.
• Other duties as required in support of the department and/or unit.

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

• More than 2 years and up to and including 3 years of experience.
• Experience with software and web technologies considered an asset (e.g., ServiceNow, Customer Relationship Management (CRM), other software packaging, etc.).

• Experience in data, trend analysis and reporting considered an asset.

• Experience working with diverse populations/equity deserving groups considered an asset.

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.

• Interaction with others typically requires interpersonal skills and the ability to understand and influence.

• Adapt messages to meet the needs of the intended audience.

• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.

• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.

• Participate in project team meetings and develop individual project plans.

• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.

• Identify opportunities to improve the effectiveness and efficiency of work processes.

• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.

• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.