Your Impact at Empire

In this customer facing role, the Customer Service Technician brings hands-on expertise to address your homeowners needs working in partnerships with our trades to ensure level of quality is top notch. You will execute and address items on the warranty work orders in accordance with Empire Communities’ policies, assuring standards are met reflecting our Care Values. This role is located at our Gateway Site in Caledonia, ON.

What We Are Looking For:

• 2+ years of related experience
• Strong customer service skills, problem solving and organizational time management skills
• Tarion Warranty knowledge an asset

Why Join Empire

Joining Empire isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. Just as every nail driven and every beam laid sets the stage for creating a home, at Empire, we believe our employees lay the foundation for us to do great work and Create Communities and Experiences That Matter.

Here are some exclusive offerings at Empire that we are really excited about – and we think you’ll appreciate too:

• Opportunity to collaborate with some of the most skilled professionals in the homebuilding industry.
• Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
• Enjoy peace of mind with our employer paid benefits.
• Invest in your future with employer sponsored RRSP plans.
• Keep growing your career with continuing education support and opportunities for learning & development.
• Join a company that believes your time outside of work is just as important as your time inside work.

What You’ll Be Doing Each Day

• Perform tasks under multiple trade functions including residential construction, renovations and repairs
• Regularly review work orders for upcoming scheduled repairs to locate and retrieve necessary material to complete assigned work orders
• Effectively communicate and report progress and trade interventions required to administrators and supervising technicians
• Protect surrounding areas to minimize clean up and/or accidental damage during and after repair

Who We Are

We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas, and Tennessee. Our purpose is to Create Communities & Experiences That Matter for our homeowners and each member of our team.

There is no set path at Empire; we offer you the opportunity to build your career in ways you never imagined. Your experiences at Empire will take you where you want to grow.

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