Manager, Quality Assurance

January 23 2024
Industries Agriculture, Forestry, Fishing, Hunting
Categories QA, Tester, Debug
Brampton, ON | Toronto, ON • Full time

Manager, Quality Assurance

Brampton, ON, Canada ● Toronto, ON, Canada Req #1119
Tuesday, January 23, 2024

Position Summary

Under the direction of the Plant Manager, the Quality Assurance Manager is responsible for overseeing the quality departments in the Humberline facility with 5 direct reports. Areas of responsibility would include product and environmental test programs, regulatory compliance, HACCP system maintenance, pest control, sanitation, team development, QA budget control, maintenance of BRC Standards.

Key Accountabilities

  • Responsible for ensuring that the company's HACCP, Pre-requisite and GFSI system requirements are being met and reassessed on a continuous basis through guidance, direction, follow up and leadership to the HACCP Coordinator, Analyst and Technicians in the facility.
  • Manage environmental swab programs.
    • Product & Ingredient test programs ensuring proper hold and release procedures are being maintained.
    • Ensure sample collection and analysis are carried out as per written procedures.
    • Appropriate follow up and corrective actions are being carried out based upon result findings.
  • Responsible for direct communication with local CFIA staff on any major issues or concerns (failed product test results, requests for product dispositions, etc).
  • Ensuring that all new regulatory requirements as communicated through the IIC are being implemented as necessary in each manufacturing facility.
  • Provide guidance to QA/HACCP Coordinators in managing CFIAconcerns and working with the appropriate operations staff to implement the necessary changes or corrective actions.
  • Assistance/leadership during CFIA or other regulatory agency audits of the manufacturing facilities.
  • Generation and presentation of plant level product and QA FS performance metrics.
  • Providing guidance to operations team members on interpreting regulatory requirements (new construction, processing regulations, label restrictions, etc).
  • Assist Director of QA/FS during recall / product withdrawals in terms of communication of activity / deliverance of requested material to CFIA.
  • Assist in the development of the QA department's budget as well as providing input into the development of operational budgets concerning pest control, outside sanitation costs.
  • Providing input in the development of CER's when relating to food safety / quality improvement.
  • Lead contact with outside pest control.
  • Responsible for the implementation and execution of regular sanitation audits complete with written reports and action plans based on findings.
  • Designated back up to the HACCP Coordinator and secondary back up to the QA Analyst and technicians.
  • Following up on customer complaints in terms of reviewing internal documents, providing data to support a conclusion to the issue, etc.
  • Responsible for the development of employee knowledge and skill sets through day to day coaching and providing training opportunities.
  • Completion of annual performance appraisals including business and personal growth objectives for each direct report.
  • Assist the Director of QA and Foods Safety (designated back up) in food safety recall or crisis situations.
  • Other duties as determined by the Director of QA and Food Safety.


  • Knowledge and extensive experience with manufacturing practices relating to dry cured RTE deli meat products.
  • Knowledge and experience in GFSI Standards.
  • Strong understanding and experience with HACCP principles and government regulations in regards to meat processing.
  • Computer knowledge and ability to work with various programs (Microsoft Excel, Word, PowerPoint, Minitab) to create word documents, spreadsheets, reports and written letters of response.
  • Organizational skills and the strong ability to multi-task.
  • Strong communication skills (verbal and written) as required to interact with various levels of management, customers, suppliers, present findings and represent the company on various audits.
  • Strong sense of teamwork, leadership and ability to work with any functional group of individuals including senior management.
  • Bachelor of science or college diploma in food science or other related science discipline.
  • Able and willing to work in a team environment.
  • Task and detail oriented.
  • Able to deal with ambiguity, while respecting the established standards.


Sofina Foods Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.

Other details

  • Job Family Quality Assurance
  • Pay Type Salary
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