IT Administrator

About Introhive

Introhive is an AI-powered SaaS platform designed to help organizations realize the full value of their relationships and underutilized data across their business to increase revenues and employee productivity and improve customer experience management.

Founded in 2012, Introhive is the fastest-growing B2B sales intelligence and data quality management solution and is the proud recipient of the 2019 and 2020 Deloitte Technology Fast 50™ Award. Introhive has quickly grown to 240+ employees with 10 global office locations, supporting customers in the United Kingdom, the Middle East, Asia, the United States, and Canada.

Introhive's platform includes a suite of AI-powered solutions that:

• increase employee productivity
• accelerate revenue intelligence
• dynamically map relationships in CRM
• and automate data enrichment

Leading brands in Technology, Commercial Real Estate, Financial Services, Accounting, Legal, and Consulting trust Introhive for sales enablement and relationship intelligence.

The Opportunity

As an IT Administrator you have the demonstrated ability to collaborate well with others and solve tough technical problems. You are organized, learn technology quickly, and thrive in a fast paced environment. Although you are based in Fredericton, you are collaborating with a global team in multiple time-zones.

The successful candidate will work out of our Fredericton office.

Responsibilities

• IT support for our global workforce, including maintenance, troubleshooting, problem diagnosis, and issue resolution.
• Manage our fleet of Windows and Mac OS laptops using MDM tools like Jamf and Microsoft Intune, for zero-touch provisioning, configuration, and security hardening.
• Administer our growing stack of Software-as-a-Service tools, including Google Workspace, Github, Atlassian (Jira/Confluence), Slack, and much more.
• Manage office wireless networks and conferencing equipment.
• Manage the full lifecycle for employee-assigned hardware (e.g. laptops, accessories), including purchasing, shipping logistics, replacement, and eventual decommissioning, while keeping our asset management system up to date.
• Conduct seamless onboarding and offboarding of staff as they join and leave the organization.
• Support Introhive's ongoing compliance with information security certification standards like SOC2 and ISO27001, by enforcing strong automated security controls, driving continuous security improvement, and conducting internal audits of assets.
• Document and contribute to ongoing improvement of IT systems and procedures.

Qualifications

• University degree or college diploma in a technical domain, or equivalent experience.
• Ability to learn quickly and pick up new technologies.
• Strong listening, writing and verbal communication skills
• Exceptional attention to detail, with strong problem solving and analytical skills
• Self-starter, able to manage multiple tasks and adjust to changing priorities
• Understanding of cyber security fundamentals
• Demonstrated ability to independently troubleshoot and resolve challenging technical issues

Why Introhive?

We are one TEAM! We attract the best and brightest, and we empower them. We value each other and do what it takes to make each other successful. We treat our customers and partners the same way. We embrace the power of unity, diversity, and collaboration in all that we do.

Hiver Perks

Some Hiver Perks are available only to full-time permanent employees of Introhive.

• Flexible Work Hours
• Remote Work Supported
• Health & Dental Benefits
• Employee EAP
• Employee Resource Groups
• Mentorship Programs
• Continuing Education Programs
• Unlimited Paid Time Off
• Maternity/Parental Leave
• Retirement Plans
• A Chance to be Part of Something Great