Position Title: Salesforce Success Analyst
Position Type: Regular - Full-Time
Position Location: Florenceville GTC
Requisition ID: 29399
JOB PURPOSE:
This is an exciting opportunity to be part of the team leading digital transformation at McCain, underpinned by significant investment in our Salesforce.com platform and related Commercial technologies. We are looking for a Salesforce Support Analyst to deliver user-centric support and configuration activities for our flagship Commercial platform.
You will be part of a team delivering excellent customer service to Agriculture professionals, including resolving their challenges with Salesforce.com, delivering small changes and providing support and guidance to our external support vendors.
You will also play a role in the team's development cycles by supporting deployment and QA activities.
The ideal candidate is someone committed to user experience and aims to exceed expectations. They will have the winning combination of problem-solving, communication and technical skills, with an ability to learn new technologies quickly and share their knowledge with others.
JOB RESPONSIBILITIES:
Core
Elevation
Guardianship
Engagement
Data-driven Organization
Capability
Innovation
MEASURES OF SUCCESS:
KEY QUALIFICATION & EXPERIENCES:
Key Competencies:
OTHER INFORMATION
The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Information Technology
Division: Global Technology
Department: Salesforce Platform
Location(s): CA - Canada : New Brunswick : Florenceville-Bristol
Company: McCain Foods (Canada)