Tier 3 Member Support

We are seeking a Tier 3 - Member Support Specialist will be responsible for expanding, maintaining, operating, and optimizing the Xplore Business infrastructure and dedicated customer circuits & services. This position will be responsible for supporting Dealers, Contractors and Field Crews to resolve customer and network technical issues. The position will assist with daily/weekly reports, outage notifications and perform day-to-day maintenance of the infrastructure that deliver our critical services with an added emphasis on fibre circuits.. This position will actively be engaged in the design and collaboration for circuit design, active device configuration / updates, as well as multi-vendor device provisioning, (including data center, tower / pop sites, and multiple radio vendor equipment).

Key responsibilities include:

• Troubleshooting / Support of fibre services, Fixed Wireless, Satellite, LTE, 5G and all IP
network elements (Point to Point, Access Points, switches/routers and multiplexers)
• Advanced Troubleshooting and Support of all customer and 3rd Party Circuit services
Assessment & resolution of emergency escalations while adhering to defined procedures
Accurately notify appropriate parties and follow up with providers as needed
• L2 Transport & L3 Transit circuit equipment configuration & provisioning, circuit upgrades,
data center maintenance, and circuit monitoring and maintenance
• Act as a liaison between external resources (Xplore, Field Ops, Net Ops, Engineering and 3rd party providers) for network related activities.

The ideal candidate will possess:

• A relevant Diploma/Degree or a combination of practical work experience and education
• Minimum of 2 years experience in the operation of LAN and WAN environment
• CCNA or equivalent certification preferred
• The ability to effectively problem solve
• Must be able to Multitask
• Ability to interact and effectively communicate at various levels within the organization
• Organizational skills
• Functions well in a team environment
• Has a broad knowledge of business processes required in support of enterprise application delivery environments
• Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP would be an asset
• Background in the following technologies will be an asset: SNMP, HTTP, VLANs, Internet security software, VoIP, databases, email and web servers
• Prior experience implementing and troubleshooting: BGP, OSPF, VPLS, VLANs (802.1q, QinQ, Vlan Translation)

Xplore Inc. offers a competitive compensation package with excellent
company benefits, including matched participation in a group RRSP and a comprehensive health and dental plan.

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplore Inc. is Canada's fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.