Senior Manager, IAM Application Support (GCS)

What is the Opportunity?

As the Senior Manager for Authentication Services, you will be responsible for overseeing the activities of a team within the GCS unit, enabling the team to meet objectives, implement changes to processes, tools, and methods that result in increased agility and cost reductions within the GCS unit. You will manage the deployment, support and maintenance of Authentication Services within RBC. The ideal candidate is passionate about technology and cybersecurity with experience in Identity and Access Management (IAM) and direct knowledge and experience with the configuration and deployment of large-scale enterprise solutions including infrastructure, application, and vendor support services. You will make input to the executive governance of the assigned unit within GCS, working with GCS unit leadership to provide the structure and definition to effectively manage the team; and works with the GCS unit leadership to execute operational frameworks, processes and tools.

What will you do?

• Strategic Leadership and Change Enablement

  • Partner with the unit Director to execute the vision for team within the GCS unit.

  • Partner with Senior Director or Director to execute the overall change strategy for the team within GCS unit.

• Planning, Delivery & Execution

  • Ensure effective internal controls are executed by team. Own quality, quantity, and timeliness of team service delivery. Participate in the deployment of authentication application services, such as: single sign on and multi-factor authentication and associated IAM policies and processes, following internal hand-off from the Engineering team for installation, system configuration, and testing

  • Build and maintain test and production environments including but not limited to: ensuring RBC required patching is maintained, ensuring technology currency on applications including testing, hotfixes and service packs, and support application integrations

  • Support all implementations for testing and production environments by communicating upcoming change to impacted technology partners and identifying the requirement for post-production application regression testing

• Managerial Excellence

  • Guide, coach, and mentor team to drive optimal performance from team members. Ensure timely, appropriate, and high-quality personnel management for direct reports (performance reviews, goal setting, etc.).

  • Handle escalations where necessary and manage both internal and external resource expectations.

  • Interface with vendor support processes and contacts when additional technical support is required.

  • Lead the documentation of internal application support procedures for improved service delivery and resiliency.

• Relationships & Communication

  • Contact for BAU and project interactions for the team within GCS unit. Provide point of escalation and resolution for incidents and project related issues

  • Collaborate with engineering, architecture and infrastructure SME's to ensure that all aspects of the IAM solution architecture are defined and elaborated

  • Develop and maintain strong relationships with team members, stakeholders, and interface with groups using a variety of techniques.

What do you need to succeed?

Must-haves

• Bachelor's degree in computer science or equivalent work experience. Bachelor's degree in technical field or equivalent

• Lean Six Sigma Yellow Belt certification preferred.

• 5 to 10 years' experience in a technical managerial role, with proven leadership ability.

• Knowledge of Identity & Access Management protocols and technologies (SSO, OAuth, OpenID Connect, SAML, Federation, MFA)

• Proven people skills; team player with above average communication skills; strong negotiation & partnering abilities.

• Understanding and Cybersecurity best practices and principles such as confidentiality, integrity, and availability of information and systems

• Highly motivated with the ability to work independently and effectively manage multiple priorities.

Nice-to have

• Industry related certification - CISSP

• Agile development practices experience

• Knowledge of financial services business line(s) and associated applications and processes

• IT standards, methodologies, and audit requirements

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to take on progressively greater accountabilities.

• Access to a variety of job opportunities across business and geographies

#LI-Hybrid

#LI-POST

#RC23

#TECHPJ

Job Skills

Authentication, Business Operations, Communication, Critical Thinking, Cross-Team Collaboration, Cybersecurity, Cyber Security Management, Decision Making, Detail-Oriented, Identity Access Management (IAM), Information Security, Information Security Management, Information Technology Security, Interpersonal Relationship Management, IT Security Architecture, Leadership, People Management, Performance Management (PM), Security Risk, Teamwork

Additional Job Details

VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVERVANCOUVERCanada37.5Full timeTechnology and OperationsRegularSalaried2024-04-162024-04-30