Senior Consultant, Communications

Hey! You look like you know more than a little bit about multimedia and digital content creation. Are you a copyrighter, too? Amazing! We’ve been looking for someone like you. (Especially if you can use that keen eye to capture beautiful, poignant, informative and fun moments in a variety of ways, all totally appropriate for the broad, sweeping range of audiences we want to engage with our content.)

Photography, videography, graphic design, podcasting, writing and designing content across channels, maybe even 3-D design? Yes, please.

We are seeking a bright, self-starting multi-creative multitasker to join our award-winning communications team. Reporting to the Director, Communications, you will work across portfolios with the communications and public affairs department to develop creative assets from start to finish. You’ll collaborate with a small creative team to ensure our brand shines so our audiences know the content is from a trusted source of health information. You’ll bring your consulting and leadership skills alongside your creative chops to ensure our work is integrated with strategies and priorities.

Build on your career experience as you:

• Provide consultation to internal partners (including staff, medical staff and administrative leaders) in the planning, development and implementation of communication strategies and tactics that support Fraser Health programs and initiatives with creativity on a variety of communication channels.
• Develop and lead implementation and evaluation of all aspects of multimedia communications to improve internal and external partner engagement with Fraser Health.
• Write/produce internal/external communications materials and campaigns ensuring overall quality, consistency, creativity and effectiveness of complex communication materials.
• Work with communications and public affairs colleagues to align with processes and standards.

To join our award winning communications team, you will have:

• A bachelor’s degree or equivalent experience in communications, public relations, media production, digital media or a related discipline.
• A minimum of five (5) years of recent, related experience in a communications role preferably in a public sector, health care or a large complex organization.
• Proven experience in digital media production, with a strong portfolio showcasing innovative multimedia content across various platforms.
• Proficiency in digital content creation; copyrighting; and photography and videography including composition, lighting, audio capture and post-processing techniques.
• Strong project management skills, with the ability to lead complex multimedia projects from concept to completion, adhering to timelines and budgets.
• In-depth understanding of emerging digital media technologies, trends, and their application in health care and communication contexts.
• Exceptional communication and collaboration skills, capable of working cross-functionally with diverse stakeholders and teams.
• Knowledge of privacy considerations, copyright and patient confidentiality protocols.
• Strong leadership qualities and experience mentoring and training production teams
• Awareness of immersive technologies such as virtual reality (VR) and augmented reality (AR).
• Familiarity with AI-driven content creation and personalization.
• Knowledge of video distribution on emerging platforms and social media trends.
• Physical ability to carry out the duties of the position.

An equivalent combination of education, training and experience may be considered.

This full time position is based at Central City Office Tower in Surrey, BC.

If this sounds like the excellent role for you, here are more reasons why you should apply:

• A team of high-calibre, award-winning professional communicators for colleagues.
• Competitive salary package, including comprehensive health benefits coverage.
• A chance to make a difference every day in the world of health care.

Take the next step in your career and make a difference in the communities we serve. Apply today, so we can continue the conversation.

We value diversity in the work force and seek to maintain an environment of respect, caring and trust.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 2 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 45,000+ staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

All Fraser Health staff and medical staff must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Provides consultation to internal stakeholders such as Executive Directors, Medical Directors and other Fraser Health (FH) leaders in the planning, development, implementation and evaluation of strategic communication strategies that support regional and Fraser Health-wide internal/external programs and initiatives; plans and coordinates communications-related projects, special events, proactive media publicity, advertising and external speakers; writes/produces various internal/external communications materials; ensures overall quality, consistency and effectiveness of complex and/or confidential communication materials. Provides supervision and work direction to assigned staff.

1. Provides consultation to internal stakeholders such as Executive Directors, Medical Directors and other Fraser Health leaders and conducts appropriate supporting communication research and analysis; assesses media reports and develops, implements and evaluates current communication strategies to engage internal and external audiences to facilitate an open dialogue and understanding of important issues, challenges, opportunities and strategic directions; recommend and implements changes to communication strategies to better meet communication objectives.
2. Collaborates with other members of the Communication & Public Affairs team to engage employees, physicians, volunteers, patients/clients/residents and the community to support cultural renewal and promote a positive corporate image.
3. Develops and recommends strategic communications and/or promotional plans for FH-wide and/or local programs based on effective situational analyses; carries these plans forward from the goal-setting through to the creative solution including the implementation and evaluation stages by considering factors such as audience characteristics, corporate vision and strategy, industry best practices, available budget/technology and resources and potentially sensitive or confidential issues.
4. Provides supervision and work direction to assigned employees. Participates/leads in selection, hiring, orientation, performance management, and termination processes where appropriate. Assigns, evaluates, and monitors work assignments, authorizes leaves of absences, and approves overtime as necessary where appropriate in consultation with Director, Communications.
5. Coordinates and evaluates external and internal suppliers involved in communications-related projects including writing, language translation, graphic design, web design, printing, photography, video production, signage and site maps; oversees assigned project budget and deadlines.
6. Selects and ensures suppliers and internal clients adhere to corporate graphical standards and other standards and requirements; ensures overall quality, consistency and effectiveness of communication materials; provides recommendations to the Director, Corporate Communications regarding related project expenditures.
7. Collaborates with other Communications team members to plan and coordinate media publicity for local and Fraser Health-wide activities, events and programs to promote a positive corporate image and organizational strategies in health service delivery; provides work direction to other staff, as required.
8. Plans and coordinates regional speaking opportunities, community displays/exhibits, social media and advertising to promote a positive corporate image and organizational strategies in health service delivery; develops community action plans including setting objectives, coordinating appropriate internal speakers and community display/exhibit opportunities and evaluating results.
9. Attends and participates on various regional, local and program-related committees to provide strategic communications counsel and support, as required.
10. Participates in the development, implementation and evaluation of departmental goals, objectives, policies and procedures.

Education and Experience

University degree in Communications, Public Relations and/or related discipline, supplemented with five (5) to seven (7) years' recent related experience in a communications or public affairs role in a large public sector, health care and/or similarly complex organization, or an equivalent combination of education, training and experience.

Competencies

LEADS Capabilities:
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Sound knowledge, understanding and application of communications concepts, strategies and technical skills required in the planning, execution and evaluation of communications plans.
• Demonstrated ability to provide strategic counsel to others.
• Demonstrated ability to plan and write a broad range of copy in a variety of media.
• Demonstrated knowledge of current trends in writing, graphic arts, photographic arts, display/exhibit development and electronic communications such as social media.
• Ability to manage projects on budget and on deadline.
• Demonstrated understanding of the essence and subtleties of communication.
• Demonstrated ability to work both independently and collaboratively in a team environment.
• Ability to plan and coordinate effective media publicity and special events.
• Demonstrated ability to problem-solve and resolve conflicts.
• Demonstrated ability to develop and maintain rapport and effective working relationships with internal and external stakeholders.
• Ability to operate related equipment including applicable software applications.
• Physical ability to perform the duties of the position.