IT Technician

About the Opportunity

We are looking to add an IT Technician to our lively Kamloops branch. You will ensure the delivery of high-quality customer service and technical support to Urban Systems employees and external stakeholders. You will also be responsible for performing system administration tasks, monitoring IT system performance and availability, and participating in IT projects as required.

Working alongside our team of IT professionals, you will carry out a variety of duties in computer software and hardware support services, and some computer programming/scripting. You are the first point of contact for branch staff and need to be comfortable and proficient in dealing with a wide variety of issues and people. Coupled with the diverse learning and project experience opportunities, do you see yourself excited to contribute to:

• Ensuring a high level of customer satisfaction by maintaining effective communication with end-users and addressing their concerns promptly during core working hours, 8:00 am to 5:00 pm, Monday to Friday.
• Coordinating with other internal IT teams to resolve cross-functional issues and implementing long-term solutions.
• Overseeing the identification, analysis, and resolution of incidents and problems, ensuring root causes are addressed and documented.
• Identifying opportunities for process improvements and leading initiatives to enhance service desk efficiency and effectiveness.
• Installing, configuring, and troubleshooting PCs, Windows servers, printers, network devices, and peripheral equipment.
• Providing technical support to staff both in the office and virtually.
• Installing and supporting common office and engineering software applications.
• Coaching staff to help expand their technical knowledge and skills in new and existing platforms.
• Supporting corporate network infrastructure as required.
• Travelling to our Prince George office as needed.

About You

 Our ideal candidate is a graduate of a Computer Technology diploma or related program, with 3 to 5 years of experience in an IT support setting, with an emphasis in a Microsoft environment.  

The core skills that will help you succeed here include:

• You enjoy building relationships and take pride in being in service of others – you are keen to build an understanding of what people need and how you can help them.
• You have excellent verbal and written communication skills and are able to convey complex information to a wide variety of audiences.
• You have a growth mindset, see your progress as incremental, and you want to learn and grow over time.
• You are experienced in providing advice, information, and assistance in the use of software applications, hardware, and technology services.
• You are able to adapt and respond positively to changing conditions, priorities, and technologies.
• You are collaborative and enjoy working cooperatively and effectively to reach a common goal.
• You take initiative and can identify areas that need attention and provide workable solutions to improve current systems.
• You take personal pride and accountability in delivering high-quality solutions for colleagues and team members.
• A valid Class 5 Driver’s Licence is considered an asset.

About Us

Urban Systems is a Canadian employee-owned interdisciplinary community consulting firm. We are united in our mission to transform communities everywhere into vibrant places where people want to live today, tomorrow, and forever.

At Urban Systems, vibrant communities are everything—including our own work community. Since 1975, we have grown to more than 700 people with 18 offices across Canada. Every day, our purpose-driven team works closely with our clients and their communities to deliver impactful work. We are proud to work with diverse clients, including Indigenous communities, all levels of government, commercial and residential land developers, and the natural resource sector.

We care for our communities and for our people. It’s our differences that make us exciting, and our shared belief in Urban Systems that binds us together. We’re searching for the creative and passionate and the curious and courageous to join us in creating meaningful and generational change in communities.

Our Commitment to You

Are you looking for opportunities to participate in challenging projects and work with multiple teams? Join a diverse and supportive group of professionals at Urban Systems and take part in impactful work building vibrant communities across Canada. Here’s what you can expect as a team member at Urban Systems:

• Competitive Compensation and Benefits. You’ll receive competitive compensation, extended health, dental, vision care coverage, and more. This position will have a salary range of $65,000.00 - $80,000.00 per year based on a 40-hour work week. The range is negotiable based on your skillset and experience.
• Paid Time Off. We encourage all team members to take time off to recharge. Enjoy 3 weeks of paid vacation to start, in addition to statutory days off throughout the year.
• Learn and grow. Your professional growth & development is supported here. You are encouraged to take initiative and shape your career through coaching, in-house learning, technical courses, and more.
• Work with Interdisciplinary Teams. Amazing things happen when you mix creativity, curiosity, teamwork, and a strong desire to collaborate and innovate. You will be part of diverse, interdisciplinary teams to deliver important projects for our clients and their communities.
• Flexible Hours & Work Environment. You have a life outside of work. We offer flexibility in your work schedule and work environment to help you do your best work and meet your commitments.
• Saving for the Future. To help you achieve your long-term retirement goals, we offer a Long-Term Matching Program that matches your contributions (up to 5%) to an RRSP or TFSA.
• Support through Transitions. You will be supported through life’s moments and transitions, big or small, including top-up for parental leave for both biological and adoptive parents.
• Create Lasting Community Impact. 98% of Urban Systems employees believe that the work we do is important. Join a team of like-minded leaders and work together to bring impactful community projects to life!
  
  

How to Apply

If this describes your background, skills, and attributes please visit our website for more information and submit your resume and cover letter. If it doesn’t describe you exactly but you feel you are well suited to this opportunity, we encourage you to apply.

Urban Systems is an equal opportunity employer. We strive to create an inclusive culture for all employees. Our clients come from all walks of life and so do you. We believe that diversity and unity amongst our teams lead to building vibrant communities.

Deadline for applications: Monday, June 9, 2025, at 9:00 am PDT