IT Capacity Specialist

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. 

IT Cloud & Vendor Management Services team facilitates enabling of value-add technology solutions to meet corporate and citizens business needs. The team works closely with interested parties across the corporation (Finance, Supply Management, Law, Corporate Security Access and Privacy, internal and external auditors, Industry experts/advisory, others.) and Suppliers (hardware, software services & technology resources/contractors). 

As a Capacity Specialist, reporting to the IT Leader Cloud & Vendor Management, you will contribute to IT's vision of creating business value working closely with Supply Management to provide guidance on procurement strategy (RFX, NOI, etc.) and facilitate enabling solutions and services to meet the technology needs of the business units. Primary duties include:

• Capacity planning, creating, and maintaining usage data, performance reporting and workload analysis.
• Work with suppliers (software, hardware, resources) to ensure deliverables are in accordance with contract terms.
• Monitor and report for capacity planning (financial and licenses), prepare detailed usage and demand forecast reports.
• Coordinate audit compliance, leverage existing contracts and investments, and negotiate for best value.
• ITIL Supplier Management - vendor performance management through health checks, service level management (service metrics), vendor onboarding and off boarding and escalations.
• Maintain an Industry network and relationships, remain current with Industry trends, develop, and maintain a network of marketing, technical support and management representatives from a wide variety of IT suppliers.
• Perform research and engage Industry advisory services to assist IT divisions to move from business requirements into specific technology acquisitions.
• Partner with divisions in IT and business units to determine appropriate solution/services based on business priorities, advise the business on options, risk, and costs to ensure solutions meet the business needs and add value.
• Prepare technology driven procurement documents for various audiences.

Qualifications 

• A completed 2 year diploma in Business Administration, Mathematics, Commerce or a related field, supplemented with at least 8 years of information technology business experience; OR
• A degree in Business Administration, Mathematics, Commerce or related with at least 5 years of information technology business experience. 
• Equivalent combinations of experience and education may be considered. 
• Previous experience working in complex scenarios, commercial contracting and/or vendor management is required. 
• Extensive technical and business experience with diverse computer technologies will be considered an asset. 
• Success in this position requires strong analytical, technical, persuasion, and influencing skills. Applicants must be adept at communicating with a variety of audiences. 
• In addition, applicants must clearly be able to demonstrate exceptional relationship, communication, negotiation, leadership, interpersonal skills, and a strong commitment to customer service. This would include a demonstrated ability to function in a collaborative and collegial environment; be sensitive to others needs and styles; be innovative, flexible and adaptable, perform with minimal supervision, and have a positive and professional approach to client, corporate interested parties, suppliers and team relations.

Pre-employment Requirements 

• A security clearance will be conducted. 
• Successful applicants must provide proof of qualifications.

Workstyle: This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Note:  Please note all exempt positions at The City are undergoing a compensation review. This means the union jurisdiction and/or salary range listed here may change. Tell me more