IT Support Technician - Kincardine

Why a Career at Superheat? Looking for a smart career choice? Superheat's commitment to advancing heat treatment is in our people. We are always looking for talented, innovative, and enthusiastic individuals to support the clients we serve and share our passion to continually push the industry. We are looking for an IT Support Technician based out of our Kincardine office to provide end user support to employees. Duties and Responsibilities Provide troubleshooting support to Superheat employees Evaluate and install computer hardware, software, and operating systems Implement data, software, and hardware security procedures Be capable of performing data backups and recovery operations Collaborate with teams in testing, application, and training of personnel Produce documentation that assist others in troubleshooting Set up local area networks and internet connections Evaluate and optimize performance of our computers and network systems Create procedures and policies based on Superheat FGH requirements Maintain materials and documentation that will assist personnel in troubleshooting Create training documentation Making recommendations for changes to senior management Able to work varying shifts and an on-call rotation Act as liaison between departments to assist in resolution Knowledge, Skills, and Abilities Required Possess a working knowledge of Microsoft products such as Active Directory, Exchange, Teams, SharePoint, Office 365, and Azure. Ability to prioritize and meet deadlines Excellent communication and interpersonal abilities Work Experience and Educational Requirements At least 1 year of experience providing computer network support Post-secondary education in a related field Network Certificates/Qualifications would be an asset Windows based Environment, Certifications are an asset Experience with Cloud services and Infrastructure would be an asset We are an Equal Employment Opportunity Employer. Superheat will not discriminate in any of our employment practices based on race, religion, gender, gender identity, disability, national origin, age, or any other legally protected status. Accommodations are available on request for candidates taking part in the selection process and upon hire. Any information you provide in the course of your application to our company will not be shared with any person or agency outside of Superheat FGH and will only be used as it pertains to possible employment here.

Provide end-user troubleshooting support, install hardware and software, and implement security procedures. The role also involves managing network connections, performing data backups, and creating technical documentation.

Requires at least 1 year of computer network support experience and post-secondary education in a related field. Proficiency in Microsoft products like Active Directory, Office 365, and Azure is essential.

Identified from the job description. Confirm important requirements above.

• Troubleshooting
• Active Directory
• Exchange
• Teams
• SharePoint
• Office 365
• Azure
• Network Support
• Data Backup and Recovery
• Hardware Installation
• Software Installation
• LAN Setup
• Technical Documentation
• Cloud Services
• Infrastructure Management
• Training Documentation
• End-User Training And Support
• Hardware Security
• Microsoft 365
• Software Security
• Ability To Meet Deadlines
• Microsoft Azure
• Backup Devices
• Management
• Communication
• Computer Networks
• Computer Hardware
• Operating Systems
• Metal Heat Treatments
• Higher Education
• Innovation
• Local Area Networks
• Operations
• Microsoft SharePoint
• Troubleshooting (Problem Solving)
• Prioritization
• Enthusiasm

• Technology
• Customer Service & Support
• Manufacturing
• IT Support Technician
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Professional degree

Minimum experience

1+ years

Posting language

English

Working hours

40 hours per week