IT Support Technician - Kincardine
- Kincardine, ON
- On-site
- Posted Oct 18, 2026
- 1 position
$25–$32 / hour
Opens an external site
- Employment type
- Full-time
- Experience level
- Entry, Junior · 1+ years
- Minimum education
- High school
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The IT Support Technician will provide end-user troubleshooting support and manage the installation and maintenance of computer hardware, software, and network systems. They will also collaborate with teams to create training documentation and implement security procedures.
Job details
Why a Career at Superheat? Looking for a smart career choice? Superheat's commitment to advancing heat treatment is in our people. We are always looking for talented, innovative, and enthusiastic individuals to support the clients we serve and share our passion to continually push the industry. We are looking for an IT Support Technician based out of our Kincardine office to provide end user support to employees. Duties and Responsibilities Provide troubleshooting support to Superheat employees Evaluate and install computer hardware, software, and operating systems Implement data, software, and hardware security procedures Be capable of performing data backups and recovery operations Collaborate with teams in testing, application, and training of personnel Produce documentation that assist others in troubleshooting Set up local area networks and internet connections Evaluate and optimize performance of our computers and network systems Create procedures and policies based on Superheat FGH requirements Maintain materials and documentation that will assist personnel in troubleshooting Create training documentation Making recommendations for changes to senior management Able to work varying shifts and an on-call rotation Act as liaison between departments to assist in resolution Knowledge, Skills, and Abilities Required Possess a working knowledge of Microsoft products such as Active Directory, Exchange, Teams, SharePoint, Office 365, and Azure. Ability to prioritize and meet deadlines Excellent communication and interpersonal abilities Work Experience and Educational Requirements At least 1 year of experience providing computer network support Post-secondary education in a related field Network Certificates/Qualifications would be an asset Windows based Environment, Certifications are an asset Experience with Cloud services and Infrastructure would be an asset We are an Equal Employment Opportunity Employer. Superheat will not discriminate in any of our employment practices based on race, religion, gender, gender identity, disability, national origin, age, or any other legally protected status. Accommodations are available on request for candidates taking part in the selection process and upon hire. Any information you provide in the course of your application to our company will not be shared with any person or agency outside of Superheat FGH and will only be used as it pertains to possible employment here.
What you’ll do
The IT Support Technician will provide end-user troubleshooting support and manage the installation and maintenance of computer hardware, software, and network systems. They will also collaborate with teams to create training documentation and implement security procedures.
Requirements
Candidates must have at least one year of experience in computer network support and post-secondary education in a related field. Proficiency in Microsoft products such as Active Directory, Office 365, and Azure is required.
Listed skills
- Microsoft Azure · Preferred
- Technical Documentation · Preferred
- Software Installation · Preferred
- Active Directory · Preferred
- interpersonal skills · Preferred
- Teams · Preferred
- SharePoint · Preferred
- Communication · Preferred
- Troubleshooting · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Active Directory
- Exchange
- Teams
- SharePoint
- Office 365
- Azure
- Troubleshooting
- Hardware installation
- Software installation
- Data backup
- Recovery operations
- Network setup
- Technical documentation
- Communication
- Interpersonal skills
- Training Documentation
- End-User Training And Support
- Hardware Security
- Microsoft 365
- Cloud Services
- Software Security
- Ability To Meet Deadlines
- Microsoft Azure
- Backup Devices
- Management
- Computer Networks
- Computer Hardware
- Operating Systems
- Metal Heat Treatments
- Higher Education
- Innovation
- Local Area Networks
- Operations
- Microsoft SharePoint
- Troubleshooting (Problem Solving)
- Prioritization
- Enthusiasm
Job areas
- Technology
- Customer Service & Support
- Administrative
- IT Support Technician
- Technical Support Engineer / Analyst
- Information and Communications Technology User Support Technicians
- Computer User Support Specialists