Help Desk Analyst

IT Support Specialist – 2-Month Contract On behalf of our client, we are looking for an IT Support Specialist for a 2-month contract. The role can be performed remotely, but candidates who can work hybrid in Winnipeg are preferred. Responsibilities Set up and configure laptops, monitors, docking stations, printers, phones, and other IT equipment. Install and support Windows, Microsoft 365, Adobe, and other business applications. Support employee onboarding, including hardware setup, user accounts, and system access. Package and coordinate hardware shipments for employees. Troubleshoot hardware, software, and connectivity issues. Manage user accounts and permissions in Microsoft environments. Support tools such as Teams, SharePoint, OneDrive, Azure, Active Directory, Exchange, Jira, and Confluence. Respond to service requests and support tickets. Create and update basic IT documentation and knowledge base articles. Requirements 2+ years of IT support or help desk experience. Experience supporting Windows and Microsoft 365 environments. Familiarity with Azure, Active Directory, Exchange, Teams, SharePoint, and OneDrive. Experience troubleshooting laptops, desktops, peripherals, and common software issues. Familiarity with Jira or similar ticketing systems. Strong communication and customer service skills. Good troubleshooting, organization, and time-management skills. Ability to work independently and manage multiple priorities.

Set up and configure IT hardware and software while supporting employee onboarding and system access. Troubleshoot connectivity and software issues and manage user accounts within Microsoft environments.

Requires 2+ years of IT support experience with proficiency in Windows and Microsoft 365 environments. Must have strong troubleshooting skills and familiarity with ticketing systems like Jira.

• Microsoft AzureSouhaitée
• Service à la clientèleSouhaitée
• Active DirectorySouhaitée
• Microsoft 365Souhaitée
• TeamsSouhaitée
• SharePointSouhaitée
• JiraSouhaitée
• WindowsSouhaitée
• OneDriveSouhaitée
• Technical SupportSouhaitée
• OnboardingSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Windows
• Microsoft 365
• Azure
• Active Directory
• Exchange
• Teams
• SharePoint
• OneDrive
• Jira
• Confluence
• Hardware Troubleshooting
• User Account Management
• IT Documentation
• Customer Service
• Technical Support
• Onboarding

• Technology
• Customer Service & Support

Expérience minimale

2+ ans

Postuler avant le

26 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte