Help Desk Analyst

IT Support Specialist – 2-Month Contract On behalf of our client, we are looking for an IT Support Specialist for a 2-month contract. The role can be performed remotely, but candidates who can work hybrid in Winnipeg are preferred. Responsibilities Set up and configure laptops, monitors, docking stations, printers, phones, and other IT equipment. Install and support Windows, Microsoft 365, Adobe, and other business applications. Support employee onboarding, including hardware setup, user accounts, and system access. Package and coordinate hardware shipments for employees. Troubleshoot hardware, software, and connectivity issues. Manage user accounts and permissions in Microsoft environments. Support tools such as Teams, SharePoint, OneDrive, Azure, Active Directory, Exchange, Jira, and Confluence. Respond to service requests and support tickets. Create and update basic IT documentation and knowledge base articles. Requirements 2+ years of IT support or help desk experience. Experience supporting Windows and Microsoft 365 environments. Familiarity with Azure, Active Directory, Exchange, Teams, SharePoint, and OneDrive. Experience troubleshooting laptops, desktops, peripherals, and common software issues. Familiarity with Jira or similar ticketing systems. Strong communication and customer service skills. Good troubleshooting, organization, and time-management skills. Ability to work independently and manage multiple priorities.

Set up and configure IT hardware and software while supporting employee onboarding and system access. Troubleshoot connectivity and software issues and manage user accounts within Microsoft environments.

Requires 2+ years of IT support experience with proficiency in Windows and Microsoft 365 environments. Must have strong troubleshooting skills and familiarity with ticketing systems like Jira.

• Microsoft AzurePreferred
• Customer servicePreferred
• Active DirectoryPreferred
• Microsoft 365Preferred
• TeamsPreferred
• SharePointPreferred
• JiraPreferred
• WindowsPreferred
• OneDrivePreferred
• Technical SupportPreferred
• OnboardingPreferred

Identified from the job description. Confirm important requirements above.

• Windows
• Microsoft 365
• Azure
• Active Directory
• Exchange
• Teams
• SharePoint
• OneDrive
• Jira
• Confluence
• Hardware Troubleshooting
• User Account Management
• IT Documentation
• Customer Service
• Technical Support
• Onboarding

• Technology
• Customer Service & Support

Minimum experience

2+ years

Apply by

Sep 26, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Associate

Application method

Direct apply is available