JOB TITLE: Key Accounts Manager (Toronto West)

POSITION STATUS: Permanent – Full Time

DEPARTMENT: Sales

LOCATION: Mississauga

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveler because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

WHAT YOU'LL BE DOING

Key Accounts Manager is responsible for increasing sales in the designated territory and establishing strong relationships with agency contacts. The incumbent must keep abreast of market intelligence and perform competition analysis. The incumbent will be expected to keep updated on the full range of product from all gateways servicing clients and to participate in promotional activities including consumer and industry events:

• Build strong, long term relationships with agency owners, managers, and top producing advisors.
• Act as the primary point of contact for assigned accounts, providing ongoing support and strategic guidance.
• Conduct regular business reviews to analyze performance, identify opportunities, and set growth objectives.
• Drive incremental revenue through targeted sales strategies, promotions, and account specific business plans.
• Identify new business opportunities within existing accounts and prospect potential new key partners.
• Collaborate with internal sales, marketing, and product teams to align initiatives with account needs.
• The ideal candidate should possess the ability to grasp the full scope of our products,(which includes but not limited to SUN, Europe, Cruise, ePackages, Car, Tours, Groups) ensuring they are well-versed in all aspects that give us a competitive edge. They will be responsible for positioning our products in the market in a way that highlights our advantages, driving growth and expanding our market share.
• Track sales performance, market trends, and competitive activity within assigned territory.
• Deliver in person and vitual training sessions, webinars, and presentations to educate partners on products, destinations, and promotions.
• Manage Social Media outlets ( posts and responses), Flyers and Powerpoints creations
• Support product launches, campaigns, and seasonal initiatives through targeted account engagement.
• Participate in trade shows, conferences, familiarization trips (FAMs), and industry events as required.
• Maintain accurate records of account activity, sales calls, and follow ups using CRM systems.
• Prepare reports, forecasts, and business summaries for internal stakeholders.
• Manage escalations professionally, ensuring timely resolution of account issues.
• Develop, in conjunction with the G.M. Sales, the commercial business plan for his/her territory.
• Provide market intelligence on a regular basis to ensure market competitiveness and collaborate with their GM.
• Manage budgets and submit monthly expense reports.
• Any other related tasks.

KNOWLEDGE AND SKILLS REQUIRED:

• Diploma of Collegial Studies (DEC) in Tourism or equivalent;
• Minimum of three (3) years’ experience in a similar role;
• Experience in sales & account management, travel industry is preferred;
• Solid experience of territory and market. Highly organized, self motivated, and results driven;
• Comfortable with frequent travel, territory management, and flexible work schedules;
• Proficient in Microsoft Word, Excel, PowerPoint;
• Strong Social Media Skills;
• Proficient in Sales Force or CRM system;
• Demonstrate initiative and autonomy;
• Demonstrate judgment and professionalism;
• Strong communication and public speaking skills;
• Ability to deliver high impact presentations to agencies, consumers and corporate accounts;
• Ability to handle multiple projects effectively and meet deadlines;
• Related account development & negotiation skills used to gain customer commitment;
• Ability to establish and maintain effective relationships throughout the organization and partners;
• Revenue and results driven focus;
• Comfortable in a dynamic and fast working environment;
• Full G Driver’s license required.

WHY WORK WITH US?

• Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
• We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
• We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.