Hi.

Hope you are doing well.

We have an urgent position below. If you are interested, please share your updated resume with the rate expectation

Role: IAM Operations Location:- Canada / Remote Duration: Long-term contract

Role Summary The IAM Operations Lead is responsible for end-to-end IAM operational delivery for the client, ensuring stable services, SLA/KPI adherence, strong governance, and effective customer communication. The role acts as the primary operations interface to client/stakeholders and leads a high-performance IAM operations team.

Key Responsibilities Own day-to-day IAM operations for the client, including JML, access provisioning, de-provisioning, modifications, and recertification Ensure SLA and KPI compliance; monitor backlog, ticket aging, response quality; and drive continuous improvements Lead operational governance, audits, and compliance reporting aligned to Client requirements Prepare and present weekly/monthly service reports and lead customer service review meetings Act as the escalation point for critical IAM incidents and operational risks Drive operational discipline across ITSM processes (Incident, SR, Problem, Change) Build, manage, and mentor a high-performance IAM operations team (onshore/offshore)

Required Experience Experience in IAM / Security operations with customer-facing delivery experience Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification) Proven experience in operations governance, KPI tracking, and stakeholder management

Success Measures SLA & KPI adherence Reduced backlog and operational defects Improved audit outcomes and customer satisfaction Stable, scalable IAM operations for Client

Thanks, Elyash Khan Raas Infotek Newark, DE 19702 Direct number: 302-286-9976 | 125 Email: elyash.khan@raasinfotek.com Company: http://www.raasinfotek.com/ || https://www.linkedin.com/company/raasinfotek/