At ArboStar, we're helping tree care and landscaping companies run better businesses through technology. As we continue to grow across North America and beyond, we're looking for an Implementation Manager who is passionate about client success, enjoys solving problems, and loves building strong customer relationships. This is more than an onboarding role — you'll become a trusted partner for our clients, helping them successfully launch and adopt a platform that impacts their daily operations and long-term growth. If you enjoy working directly with customers, leading projects, collaborating with technical teams, and making a visible impact, we'd love to meet you. Your day-to-day responsibilities will include: Leading onboarding projects and ensuring a smooth transition from Sales to Implementation Guiding clients through setup, configuration, and adoption of the platform Building strong relationships through proactive communication and regular follow-ups Configuring workflows, forms, and system settings based on each client's business needs Supporting data migration and ensuring data accuracy during implementation Collaborating closely with Product and Development teams, including managing Jira requests when needed Delivering engaging product demonstrations and training sessions Identifying opportunities to expand client usage through additional features and services Monitoring onboarding progress and helping clients achieve success milestones Maintaining internal documentation and knowledge base resources Working cross-functionally with Sales, Customer Success, and Product teams to create an exceptional customer experience Required Qualifications: 2+ years of experience in Customer Success, Implementations, Onboarding, Technical Support, Training, or a similar client-facing role Experience working within SaaS, technology, or software environments Fluent English and Spanish (written and spoken) Excellent presentation, communication, and relationship-building skills Strong organizational skills and ability to manage multiple projects simultaneously Experience working with CRM and project management tools (HubSpot, Jira, Asana, Pipedrive, Google Workspace, etc.) Comfortable working independently in a fully remote environment Availability to work Eastern Time Zone hours (9:00 AM – 5:00 PM EST) Nice to Have: Experience with field service, landscaping, tree care, or construction-related businesses Knowledge of data migration processes Experience with workflow automation or process optimization Understanding of customer onboarding, adoption, retention, and engagement metrics. Compensation & Benefits Fully remote position Monday–Friday schedule, 9:00 AM – 5:00 PM EST 10 paid vacation days annually Paid birthday (or special occasion) day off Professional and supportive team environment Long-term growth opportunities within a growing SaaS company The opportunity to contribute to an industry that helps create healthier, greener communities