Senior Manager, Production Support
Top Benefits
About the role
Requisition ID: 261232
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Team
Scotiabank’s Cards Engineering team is dedicated to building and supporting best-in-class, end-to-end solutions that power Scotiabank’s financial products and services. The team delivers robust backend and API capabilities that enable seamless, secure, and scalable customer experiences across the Cards ecosystem.
The Senior Manager Production Support & Data Analysis leads and evolves production support and data-driven decisioning capabilities for the Canadian Banking Cards Engineering organization. This role is accountable for ensuring the stability, performance, and continuous improvement of the Credit Card ecosystem, combining deep domain expertise with strong operational leadership. As a senior leader, you will oversee the resolution of complex production issues, drive proactive support strategies, and deliver innovative solutions that enhance system reliability and customer experience. You will serve as a subject matter expert across key card applications, leveraging hands-on TSYS knowledge and end-to-end Cards domain expertise. This role requires building and leading a high-performing team while fostering strong partnerships with business stakeholders and cross-functional engineering leaders. You will champion a data-driven culture by developing dashboards, defining KPIs, and improving operational visibility to enable informed decision-making and strategic insights.
Is this role right for you? In this role you will:
As Senior Manager, Production Support, you will lead a high-performing team and drive operational excellence across Cards Technology. You will play a critical role in resolving complex issues, strengthening production stability, and enabling data-driven decision-making across assigned Lines of Business.
Lead, coach, and develop a Production Support team of 6+ professionals, ensuring timely, accurate, and efficient resolution of customer and system issues across Cards Technology. Own and drive the resolution of complex production issues, leveraging strong analytical and problem-solving skills to deliver sustainable solutions. Build and maintain strong relationships with internal and external stakeholders, including business partners, engineering teams, vendors, and senior leadership, while delivering clear, concise executive-level communications. Design, develop, and enhance production support dashboards and KPI reporting to improve operational visibility, monitor service performance, identify trends, and enable data-driven decisions. Act as a subject matter expert, providing strategic consultation to business and technology partners on Credit Card products, processes, and supporting systems. Leverage deep hands-on expertise in TSYS TS2 and Cards platforms to analyze incidents, identify root causes, and implement improvements that enhance support effectiveness and system reliability. Lead data analysis, change management initiatives, and process re-engineering efforts to streamline operations and drive continuous improvement. Make sound, timely decisions in high-pressure situations, balancing risk, customer impact, and business priorities to resolve incidents and support critical releases. Foster a culture of accountability, innovation, and continuous learning, building a resilient and high-performing Production Support function. Effectively manage competing priorities, tight deadlines, and urgent production demands while maintaining strong leadership presence and sound judgment.
Skills
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
8+ years of progressive experience in Information Technology, including leadership experience in a Senior Manager or equivalent people-management role. Proven track record as a results-driven, self-motivated leader with strong analytical thinking and the ability to independently resolve complex business and technical challenges while leading teams through change. Demonstrated ability to manage stakeholder relationships, including effective communication with Sr. Manager, Director and VP+ audiences, executive reporting, and driving cross-functional alignment. Deep Cards domain expertise, with strong hands-on knowledge of TSYS TS2 and supporting production environments. Strong experience building and leveraging data-driven insights, including developing production support dashboards, defining KPIs, and identifying trends, risks, and improvement opportunities. Sound decision-making capabilities, with the ability to assess risk, evaluate options, and make timely, well-informed decisions in a fast-paced production support environment. Solid experience working within Agile and SDLC delivery frameworks. Hands-on experience with advanced Excel, SQL, VB scripting, and automation tools, including low-code and no-code platforms. Working knowledge of data warehousing concepts and data environments. Excellent interpersonal, communication, and negotiation skills, with the ability to influence stakeholders, gain alignment, and effectively navigate complex organizational dynamics. Strong organizational and time management skills, enabling effective prioritization, resource coordination, and delivery of timely outcomes in a high-pressure environment. Demonstrated ability to manage difficult conversations and influence outcomes across diverse stakeholder groups. Strong understanding of modern IT practices, systems development methodologies (including requirements and testing), and analytical approaches, with a commitment to staying current with evolving technologies. Undergraduate degree in Computer Science, Engineering, or a related discipline. Passion for fostering a culture of innovation, continuous improvement, accountability, and teamwork.
What's in it for you?
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. Upskilling through online courses, cross-functional development opportunities, and tuition assistance. Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration. Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Similar Jobs
Senior Manager, Production Support
Top Benefits
About the role
Requisition ID: 261232
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Team
Scotiabank’s Cards Engineering team is dedicated to building and supporting best-in-class, end-to-end solutions that power Scotiabank’s financial products and services. The team delivers robust backend and API capabilities that enable seamless, secure, and scalable customer experiences across the Cards ecosystem.
The Senior Manager Production Support & Data Analysis leads and evolves production support and data-driven decisioning capabilities for the Canadian Banking Cards Engineering organization. This role is accountable for ensuring the stability, performance, and continuous improvement of the Credit Card ecosystem, combining deep domain expertise with strong operational leadership. As a senior leader, you will oversee the resolution of complex production issues, drive proactive support strategies, and deliver innovative solutions that enhance system reliability and customer experience. You will serve as a subject matter expert across key card applications, leveraging hands-on TSYS knowledge and end-to-end Cards domain expertise. This role requires building and leading a high-performing team while fostering strong partnerships with business stakeholders and cross-functional engineering leaders. You will champion a data-driven culture by developing dashboards, defining KPIs, and improving operational visibility to enable informed decision-making and strategic insights.
Is this role right for you? In this role you will:
As Senior Manager, Production Support, you will lead a high-performing team and drive operational excellence across Cards Technology. You will play a critical role in resolving complex issues, strengthening production stability, and enabling data-driven decision-making across assigned Lines of Business.
Lead, coach, and develop a Production Support team of 6+ professionals, ensuring timely, accurate, and efficient resolution of customer and system issues across Cards Technology. Own and drive the resolution of complex production issues, leveraging strong analytical and problem-solving skills to deliver sustainable solutions. Build and maintain strong relationships with internal and external stakeholders, including business partners, engineering teams, vendors, and senior leadership, while delivering clear, concise executive-level communications. Design, develop, and enhance production support dashboards and KPI reporting to improve operational visibility, monitor service performance, identify trends, and enable data-driven decisions. Act as a subject matter expert, providing strategic consultation to business and technology partners on Credit Card products, processes, and supporting systems. Leverage deep hands-on expertise in TSYS TS2 and Cards platforms to analyze incidents, identify root causes, and implement improvements that enhance support effectiveness and system reliability. Lead data analysis, change management initiatives, and process re-engineering efforts to streamline operations and drive continuous improvement. Make sound, timely decisions in high-pressure situations, balancing risk, customer impact, and business priorities to resolve incidents and support critical releases. Foster a culture of accountability, innovation, and continuous learning, building a resilient and high-performing Production Support function. Effectively manage competing priorities, tight deadlines, and urgent production demands while maintaining strong leadership presence and sound judgment.
Skills
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
8+ years of progressive experience in Information Technology, including leadership experience in a Senior Manager or equivalent people-management role. Proven track record as a results-driven, self-motivated leader with strong analytical thinking and the ability to independently resolve complex business and technical challenges while leading teams through change. Demonstrated ability to manage stakeholder relationships, including effective communication with Sr. Manager, Director and VP+ audiences, executive reporting, and driving cross-functional alignment. Deep Cards domain expertise, with strong hands-on knowledge of TSYS TS2 and supporting production environments. Strong experience building and leveraging data-driven insights, including developing production support dashboards, defining KPIs, and identifying trends, risks, and improvement opportunities. Sound decision-making capabilities, with the ability to assess risk, evaluate options, and make timely, well-informed decisions in a fast-paced production support environment. Solid experience working within Agile and SDLC delivery frameworks. Hands-on experience with advanced Excel, SQL, VB scripting, and automation tools, including low-code and no-code platforms. Working knowledge of data warehousing concepts and data environments. Excellent interpersonal, communication, and negotiation skills, with the ability to influence stakeholders, gain alignment, and effectively navigate complex organizational dynamics. Strong organizational and time management skills, enabling effective prioritization, resource coordination, and delivery of timely outcomes in a high-pressure environment. Demonstrated ability to manage difficult conversations and influence outcomes across diverse stakeholder groups. Strong understanding of modern IT practices, systems development methodologies (including requirements and testing), and analytical approaches, with a commitment to staying current with evolving technologies. Undergraduate degree in Computer Science, Engineering, or a related discipline. Passion for fostering a culture of innovation, continuous improvement, accountability, and teamwork.
What's in it for you?
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. Upskilling through online courses, cross-functional development opportunities, and tuition assistance. Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration. Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.