Top Benefits
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Engineer based in Canada. This role sits at the intersection of software engineering and customer success, where technical depth meets real-world business impact. You will support enterprise clients in successfully integrating and deploying a post-purchase experience platform used by major global retailers and consumer brands. Acting as a trusted technical partner, you will translate complex business requirements into scalable API-based solutions and ensure seamless implementation across diverse client environments. The role involves close collaboration with both technical and non-technical stakeholders in a fast-paced, customer-focused setting. You will play a key role in driving successful onboarding, adoption, and long-term value realization for enterprise customers. This is a highly hands-on position where problem-solving, communication, and technical execution all come together. \n
Accountabilities: Lead end-to-end technical onboarding for enterprise customers, ensuring successful integration and deployment of API-driven solutions across complex retail and e-commerce environments Translate customer business requirements into clear technical specifications and implementable solution designs Develop, test, and validate integrations using APIs and web technologies such as JSON, HTML, CSS, and JavaScript Act as a technical advisor to customers, guiding best practices for system integration and platform adoption Collaborate with internal engineering, product, and project teams as well as external client stakeholders to ensure successful delivery Troubleshoot and resolve integration issues, ensuring smooth performance and reliability of deployed solutions Contribute to internal knowledge bases, documentation, tooling improvements, and onboarding best practices Support continuous improvement of professional services processes to enhance scalability and customer success outcomes Requirements: 3–7+ years of experience in technical customer-facing roles, solution engineering, or enterprise software delivery Strong hands-on experience with web technologies including APIs, JavaScript, HTML, CSS, and JSON Proven ability to manage complex technical implementations with multiple stakeholders in fast-paced environments Excellent problem-solving skills with the ability to diagnose and resolve integration or system issues quickly Strong communication skills with the ability to translate technical concepts for both technical and business audiences Experience working with SaaS platforms or enterprise software products is highly desirable Familiarity with e-commerce, retail systems, or logistics platforms (OMS, WMS, TMS, etc.) is a strong plus Strong time management, prioritization, and organizational skills Benefits: Competitive compensation aligned with experience and market benchmarks (CAD range) Fully remote work within Canada Health, dental, and vision insurance coverage Equity and performance-based bonus opportunities (where applicable) Flexible work environment with strong emphasis on work-life balance Opportunity to work with leading global retail and e-commerce brands Learning and development support for continuous technical growth Inclusive, collaborative, and high-impact team culture
\n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
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Top Benefits
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Engineer based in Canada. This role sits at the intersection of software engineering and customer success, where technical depth meets real-world business impact. You will support enterprise clients in successfully integrating and deploying a post-purchase experience platform used by major global retailers and consumer brands. Acting as a trusted technical partner, you will translate complex business requirements into scalable API-based solutions and ensure seamless implementation across diverse client environments. The role involves close collaboration with both technical and non-technical stakeholders in a fast-paced, customer-focused setting. You will play a key role in driving successful onboarding, adoption, and long-term value realization for enterprise customers. This is a highly hands-on position where problem-solving, communication, and technical execution all come together. \n
Accountabilities: Lead end-to-end technical onboarding for enterprise customers, ensuring successful integration and deployment of API-driven solutions across complex retail and e-commerce environments Translate customer business requirements into clear technical specifications and implementable solution designs Develop, test, and validate integrations using APIs and web technologies such as JSON, HTML, CSS, and JavaScript Act as a technical advisor to customers, guiding best practices for system integration and platform adoption Collaborate with internal engineering, product, and project teams as well as external client stakeholders to ensure successful delivery Troubleshoot and resolve integration issues, ensuring smooth performance and reliability of deployed solutions Contribute to internal knowledge bases, documentation, tooling improvements, and onboarding best practices Support continuous improvement of professional services processes to enhance scalability and customer success outcomes Requirements: 3–7+ years of experience in technical customer-facing roles, solution engineering, or enterprise software delivery Strong hands-on experience with web technologies including APIs, JavaScript, HTML, CSS, and JSON Proven ability to manage complex technical implementations with multiple stakeholders in fast-paced environments Excellent problem-solving skills with the ability to diagnose and resolve integration or system issues quickly Strong communication skills with the ability to translate technical concepts for both technical and business audiences Experience working with SaaS platforms or enterprise software products is highly desirable Familiarity with e-commerce, retail systems, or logistics platforms (OMS, WMS, TMS, etc.) is a strong plus Strong time management, prioritization, and organizational skills Benefits: Competitive compensation aligned with experience and market benchmarks (CAD range) Fully remote work within Canada Health, dental, and vision insurance coverage Equity and performance-based bonus opportunities (where applicable) Flexible work environment with strong emphasis on work-life balance Opportunity to work with leading global retail and e-commerce brands Learning and development support for continuous technical growth Inclusive, collaborative, and high-impact team culture
\n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1