We are seeking a hands-on, results-driven IT Operations & Projects Manager to lead our IT support team and programming resources while also contributing to key business initiatives and special projects. This role blends leadership, technical expertise, and project management, making it ideal for someone who thrives in a dynamic, fast-paced environment.

This position requires the successful candidate to work on-site in Truro 3–4 days per week.

The IT Operations and Projects Manager will be responsible for ensuring the stability, security, and efficiency of our IT operations while continuously improving systems and supporting organizational growth.

Key Responsibilities

Lead and manage IT projects from planning through implementation, ensuring timelines, budgets, and objectives are achieved. Partner with business leaders to gather requirements, identify improvement opportunities, and align technology initiatives with organizational goals. Coordinate day-to-day IT operations, service delivery, communications, and work prioritization to support business needs. Provide leadership, coaching, and performance management for IT Support and Programming team members. Manage vendor relationships, contracts, procurement activities, and service performance to ensure effective delivery of IT services. Support IT budgeting, resource planning, and technology investment decisions. Facilitate stakeholder communication, change management activities, and governance processes related to technology initiatives. Monitor project progress, manage risks, and escalate complex technical requirements and issues as appropriate. Drive continuous improvement by identifying opportunities to enhance business processes, systems, and operational efficiency

Qualifications

Post-secondary education in Information Technology, Computer Science, or a related field 5+ years of progressive IT experience, including leadership or supervisory responsibilities Strong technical knowledge of IT infrastructure, systems, and networking Experience overseeing or working with software development/programming Proven ability to manage multiple projects and priorities Strong problem-solving and decision-making skills Excellent communication and interpersonal skills Ability to work on-site in Truro 3–4 days per week

What you can look forward to when you join our team:

Health, Dental and Vision benefits Additional life and disability insurance options Paid Vacation Time Company Matched Retirement Savings Plan (RPP) Access to the confidential Employee Family Assistance Program Employee Referral Program

At Kerr Smart Energy we are proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law. Our hiring practices are designed to ensure a fair and equitable process for all candidates. We appreciate the interest of everyone who applies; however, only those selected for an interview will be contacted. Thank you for considering a career with us.

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