Founded in 2015 in Toronto, Canada, KORE Solutions is a subsidiary company of HTS and an innovative technology solutions and services provider with a strong focus on the HVAC manufacturer’s representative industry. With a variety of offerings including business intelligence software, help service support, and more, KORE delivers end-to-end solutions that empower our partners and clients to build their successful business.

At KORE, communication and collaboration is our top priority. As a team member, you’ll be working closely with all departments to develop our software, TRAX, and the infrastructure surrounding it. We have a strong teamwork-oriented culture, meaning you’re surrounded by resources who want you to succeed. Your contributions will also have a direct impact. You’ll be providing meaningful change to the company and serve to enhance our processes.

Job Mandate:
We are seeking a motivated Network Engineer to support the day-to-day operations, maintenance, and continuous improvement of our network infrastructure. This role is primarily operational, ensuring stability, performance, and security of network services, while also contributing to business projects that require network design and implementation. The ideal candidate has hands-on experience with firewall and routing technologies, strong troubleshooting skills, and a desire to grow into more advanced design and architecture responsibilities.

Key Responsibilities:
Network Operations

• Monitor, maintain, and support enterprise network infrastructure (LAN, WAN, VPN)
• Troubleshoot network performance issues, outages, and connectivity problems
• Manage firewall rules, NAT policies, and VPN configurations
• Perform routine maintenance, patching, and firmware upgrades
• Support network-related incidents and service requests in line with SLAs
• Maintain documentation for network configurations, diagrams, and procedures

Project Support & Design

• Participate in network design and implementation for business driven projects
• Assist in planning and deploying new sites, network upgrades, and expansions
• Contribute to firewall and segmentation design based on security requirements
• Support cloud and hybrid connectivity (e.g., VPNs, site-to-site, remote access)
• Work with senior engineers/architects on solution design and validation

Security & Compliance

• Implement and maintain network security controls and best practices
• Monitor and respond to security-related network events
• Assist with audits, vulnerability remediation, and policy enforcement

Cross-Functional Collaboration

• Work closely with infrastructure, systems, and application teams
• Communicate effectively with stakeholders on incidents and project progress
• Escalate complex issues appropriately while taking ownership of resolution
• Participate in solution reviews, technical governance, and design validation
• Build strong working relationships with internal stakeholders, including application development, architecture, business operations, and external vendors/partners.
• Communicate effectively on project status, risks, priorities, and operational concerns.

Required Qualifications

• 2–3 years of experience in network engineering or network support
• Hands-on experience with:

o Fortinet (FortiGate firewalls)

o MikroTik (routing and switching)

• Basic familiarity with:

o Palo Alto Networks firewalls

o Cisco networking equipment

• Solid understanding of:

o TCP/IP, DNS, DHCP Last

o Routing and switching concepts (VLANs, subnets, NAT, ACLs)

o VPN technologies (IPSec, SSL VPN)

• Experience with network troubleshooting tools and techniques
• Strong documentation and organizational skills

Preferred Qualifications:

• Exposure to network design or project implementation work
• Familiarity with cloud networking concepts (Azure, AWS, or similar)
• Experience with monitoring tools and logging systems
• Basic scripting or automation skills (e.g., Python, Bash)
• Relevant certifications (or working toward):

o Fortinet NSE (or equivalent)

o Cisco CCNA

o MikroTik MTCNA Key Competencies

• Strategic and analytical thinking
• Operational excellence mindset
• Cross-functional collaboration
• Ability to simplify complex technical concepts for non-technical audiences What Success Looks like
• Reliable and stable network operations with minimal downtime
• Timely resolution of incidents and service requests
• Accurate and up-to-date network documentation
• Successful contribution to project delivery and network improvements
• Demonstrated growth in technical and design capabilities

Salary: 65k-85k

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, KORE is an equal opportunity employer. We are committed to a workplace of diversity and inclusion. KORE encourages applications from all candidates that represent the full range of communities across Canada. All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. Accommodations are available upon request, for all aspects of the recruiting process and thereafter.