At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Supply Chain & Spare Parts Manager

Provide customers with support (e.g. order assistance, payment-related assistance) to achieve target levels of service quality, operational efficiency and customer satisfaction.

Processes orders by coordinating with Sales, Product Marketing, Logistics, Supply Chain and other internal teams to ensure customers receive accurate and timely delivery of products and acts as first point of contact for customer questions and orders.

The work model for the role is: Hybrid
This role is contributing to the: Electrification Service division

Responsibilities

• Communicate with customers and ensure customer satisfaction.
• Execute customer orders from order booking to payment.
• Ensure customer orders are carried out and delivered on-time and per contractual requirements.
• Prepares purchase requisitions.
• Ensure that order documentation is complete, current and properly backed up.
• Accurately maintains backlog in terms of delivery dates and forecast. Participate in backlog review meetings.
• Create and maintain master data such as Material Master, Information Records, Source List.
• Supports inventory process.
• Work in collaboration with all team members such as Sales and Marketing, Receiving and Shipping, and Supply Chain.
• Effectively implements and leverages the use of existing tools and processes.
• Ensure key performance indicators (KPI’s) such as on-time delivery and quality are met through oversight. May be required to define improvement action plan to achieve KPI’s.
• Other duties as assigned by management.

Qualifications

• Possess a Diploma or University degree in Business Administration or a related discipline.
• 5 to 10 years of experience.
• Knowledge of contractual, legal and commercial aspects.
• Excellent communication skills.
• Experience with SAP Business Management System (ERP).
• Strong organizational skills, proactive, results-oriented; tactful and diplomatic.
• Strong knowledge of Excel, Word, One Note, MS Project.
• Knowledge and experience with Lean Six Sigma concepts.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $67,500 and $90,000 annually. This position is a replacement of a current role.

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Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women
• Indigenous Peoples
• Members of visible minorities
• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.