DESCRIPTION

Amazon Web Services (AWS) is looking for an Infrastructure Delivery Install Technician to join our growing team within infrastructure operations. Our Infrastructure team is responsible for day to day installation of servers and network equipment, structured cabling, project work and capacity management. This technician will also be involved with installation and troubleshooting of structured cabling, management of infrastructure inventory levels, physical installation of network and server racks and/or devices and management of data center services vendors. This position requires the successful candidate report to a site location.

You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. You will launch edge server technologies and solve diverse networking impairments. You will quickly and accurately assess a wide range of infrastructure issues, which requires a good understanding of computers, servers, switches and various networking devices from both a hardware and software perspective and a demonstrated willingness to learn and apply new technology.

To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. In addition, you must possess strong analytical skills with demonstrated problem solving ability. You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy.

This position requires that the candidate selected obtain and maintain an active Reliability Status security clearance with the Government of Canada.

Key job responsibilities
Install, test and troubleshoot fiber optic and copper cabling, including patch panels and patch cords

Work with a partner to move enterprise equipment from loading docks

Manage work and priorities through ticketing system and workflows to complete customer requests and projects

Carry a pager/cell phone for communication, information, and emergencies

Up to 20% travel within geographical work area may be required; some travel outside this zone may be requested

A day in the life
Report current status via ticketing system, status reports, and email

Maintain accurate records and document problems and processes

Exhibit quality workmanship on all work and maintain site cleanliness

Manage, check and coordinate all materials to be delivered to site daily

Ensure that the Data Center Installations comply with all installation practices

Installation and maintenance of copper and fiber cable infrastructure

About the team
AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

• Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies
• High school diploma, or equivalent
• 1+ years of data center, critical environment, computer hardware repair, infrastructure cabling, network deployment, or data center operations experience

PREFERRED QUALIFICATIONS

• Experience in data center

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

• Experience troubleshooting networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or similar/related technology)

• Knowledge of network cabling, optic types, and test equipment

• Experience managing medium to large-scale projects

• Experience in Linux OS and network troubleshooting, or experience in Linux/RHEL and experience troubleshooting and debugging technical systems

• Experience with computer hardware troubleshooting and repair

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Amazon is a total compensation company, additional earnings may include shift differentials, overtime pay, and performance bonuses where applicable. Final pay rate will be based on factors including shift selection, location, and experience. In addition, Amazon offers basic life & AD&D insurance, paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

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