Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

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This is a one year contract position.

Boardwalk is seeking a results-driven Technical Business Analyst to support IT initiatives across the organization, with a strong emphasis on digital, web, and Microsoft 365–based solutions.

This role will work across multiple IT project streams. This individual will help establish the Product Owner role for website improvement initiatives, partnering closely with the Marketing team to prioritize, coordinate, test, and roll out enhancements delivered by technical teams.

The successful candidate will bring strong business analysis fundamentals, hands-on experience working with technical delivery teams, and practical proficiency with the Microsoft 365 ecosystem.

Key Responsibilities:
General Business Analysis & IT Project Delivery (Ongoing)

• Work closely with business stakeholders and technical teams to design and deliver technology solutions that meet both business and technical requirements.
• Conduct requirements gathering sessions with cross functional teams and translate needs into clear user stories with well defined acceptance criteria.
• Develop and maintain business process flows, user journeys, and supporting documentation.
• Analyze existing processes and systems to identify opportunities for efficiency, automation, and experience improvements.

Website Improvement Initiatives

• Support Boardwalk’s website improvement initiatives in partnership with Marketing.
• Maintain and prioritize the website enhancement backlog, balancing business value, technical complexity, and delivery capacity.
• Translate Marketing and business objectives into clear, actionable requirements, user stories with acceptance criteria.
• Coordinate execution, testing, and rollout of website changes across environments.

Microsoft 365 & Digital Workplace Initiatives

• Collaborate with IT and business teams to identify opportunities to improve productivity and collaboration using the M365 toolset.
• Act as a lead Business Analyst supporting Microsoft 365 initiatives, including PowerApps, SharePoint platform, Copilot, and Planner solutions rollout.
• Partner with business leaders and IT teams to identify, shape, and prioritize M365 initiatives that improve data, workflow efficiency, and digital collaboration.
• Translate complex business needs into well structured requirements and prioritized backlogs for PowerApps and SharePoint based solutions, positioning SharePoint as a scalable data and information platform.
• Coordinate and oversee delivery, testing, and rollout of M365 solutions, ensuring alignment with enterprise standards and business outcomes.
• Assist with documenting standards, usage patterns, and end user guidance.

Skills & Experience:
Required

• Proven experience as a Business Analyst supporting technology and digital initiatives.
• Strong experience working with Agile delivery teams, including backlog refinement, user stories, and acceptance criteria.
• Solid understanding of web platforms, digital experiences, and content driven solutions.
• Hands on familiarity with Microsoft 365, including PowerApps, SharePoint, Planner, and Copilot.
• Strong analytical, problem solving, and documentation skills.
• Excellent stakeholder communication skills with the ability to work across Marketing, IT, and Operations.
• Ability to manage multiple initiatives concurrently and adapt to changing priorities.

Nice to Have

• Experience with custom software environments.
• Experience in real estate, property management, or multi site operational environments.

What Success Looks Like:

• Website enhancements are prioritized effectively, delivered smoothly, and adopted by the business.
• IT projects have clear requirements, well managed delivery, and minimal rework.
• Microsoft 365 initiatives result in measurable productivity and collaboration improvements.
• Business and technical teams view the BA as a trusted partner and delivery facilitator.

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Boardwalk recognizes our Associates as our most valuable asset. We are proud to offer:

• A safe and respectful work culture that attracts, supports, develops, and recognizes high-performing and innovative team members
• A competitive salary that’s benchmarked to industry salary data
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
• Paid vacation time plus 6 grace days
• Hybrid working arrangement
• Health & Dental, Critical Illness, & Life Insurance Benefits
• Group RRSP with generous employer matching
• Paid Training & Development opportunities
• Fitness & Wellness Reimbursement

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Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.