Overview

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Consulting firm

Responsibilities

Tasks

Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations

Supervision

1 to 2 people

Experience and specialization

Computer and technology knowledge

iOS Networking software Networking hardware Networking security Extranet Intranet Internet Servers Word processing software TCP/IP Wireless networks

Additional information

Transportation/travel information

Public transportation is available

Work conditions and physical capabilities

Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Manual dexterity Attention to detail Ability to distinguish between colours Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling

Own tools/equipment

Cellular phone

Personal suitability

Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Organized Team player Ability to multitask Time management Honesty