Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Help desk. Computer and technology knowledge: Device drivers. Networking hardware. Internet. Desktop applications. MS Windows. Type of experience: Call centre. Personal suitability: Client focus. Excellent oral communication. Initiative. Organized. Team player. Ability to multitask. Time management. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Group insurance benefits. Life insurance. Other benefits: Free parking available.