Education: Secondary (high) school graduation certificate. Tasks: Repair or replace defective telephone equipment. Analyze test results and adjust, change or repair switching system, network, associated equipment and software. Complete and maintain test and service reports. Determine nature, cause and location of trouble. Determine work assignments. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Judgement. Organized. Reliability. Accurate. Experience: 1 year to less than 2 years.